Worst Service I Have ever Had

So me and my partner wanted to buy bitcoin for his new account as he newly registered with Luno, we used my card for this transaction which was just a small amount of R310 which declined, so I then decided to purchase bitcoin for my luno account with this amount of R310 using my nedbank card, did not know it’s a beginning of a night mare! They blocked my account saying my card was being use on another person’s account, that means I cannot withdraw my money from my luno account, fare enough. So they asked me to verify send them my picture and holding the date of that specific day, as well as a message stating for Luno use only. Then also send a picture of my card showing my details. Which I did. Fine they came back, saying that I should never use my card to purchase bitcoin for someone else, which is fine. I was not aware. So I thought cool it will be opened. Nope they came back asking that I send my statement showing the amount I deposited to Luno this year, they gave me the specific months, I sent my bank statement showing clearly the amount and I stated! So they came back again asking me to send the proof of payment of the R310 amount which I bought for my Luno. So I sent the Nedbank statement showing the R310 coming off my account. Don’t they come back saying no they need the Proof of payment showing luno plus my name…okay I phone my bank and ask them this because the amount is not reflecting on my mobile app. So my bank says no a card payment will not reflect under recent payment. So you use the bank statement as proof of payment. My bank sent me a bank statement agin which I forward to Luno. They tell me no they need a proof of payment. Ok which proof of payment again do they need! The money purchasing Luno from my bank account is clear! Do they want to frustrate me in order to ask for closure of account so they can keep the funds in my account! How many people will they do this to so they can end up keeping their funds. I want my R310 out of your Luno account and close this account!