AS
Atlehang S
1 reviews | Active since Sept 2021
17 Sept 2024, 16:00
WORST CRYPTO WALLET IN SA
They allowed me to deposit my money only to tell me after that my account has been locked. I completed verification over a phone call. Submitted every document there is to submit and still after days I still cannot access my funds. My emails dont get responses and when they do the consultants dont even bother to check the transcription of the open tickets but tell me to resend all the documents. I NEED MY MONEY
Helpful (0)
Replies (3)0
Replies (3)
Luno's replyOfficial
17 Sept 2024, 19:57Hi Atlehang,
We're very sorry to note your review.
I've looked into this and can see that your query is currently with a specialized team being reviewed.
Regrettably, we can’t assist you with this query via this platform due to its sensitive nature. Rest assured that they’ll send you an email as soon as they’ve reviewed your account.
I’m really sorry about the delay here and appreciate your bearing with us.
We're very sorry to note your review.
I've looked into this and can see that your query is currently with a specialized team being reviewed.
Regrettably, we can’t assist you with this query via this platform due to its sensitive nature. Rest assured that they’ll send you an email as soon as they’ve reviewed your account.
I’m really sorry about the delay here and appreciate your bearing with us.
Luno's reply17 Sept 2024, 19:57
Official
Hi Atlehang,
We're very sorry to note your review.
I've looked into this and can see that your query is currently with a specialized team being reviewed.
Regrettably, we can’t assist you with this query via this platform due to its sensitive nature. Rest assured that they’ll send you an email as soon as they’ve reviewed your account.
I’m really sorry about the delay here and appreciate your bearing with us.
We're very sorry to note your review.
I've looked into this and can see that your query is currently with a specialized team being reviewed.
Regrettably, we can’t assist you with this query via this platform due to its sensitive nature. Rest assured that they’ll send you an email as soon as they’ve reviewed your account.
I’m really sorry about the delay here and appreciate your bearing with us.
AS
Atlehang S's updateReviewer Update
18 Sept 2024, 07:22I still have no access to my account i need to get things done with the money in my account. I don't understand why you need to take this long when dealing with people's monies!!!!
AS
Atlehang S's update18 Sept 2024, 07:22
Reviewer Update
I still have no access to my account i need to get things done with the money in my account. I don't understand why you need to take this long when dealing with people's monies!!!!
AS
Atlehang S's updateReviewer Update
18 Sept 2024, 07:40Under the CPA, I have the right to fair and honest dealings. You are delaying without valid reasons or refusing to give feedback, this violates provisions related to the supply of services. In particular, sections regarding the duty to perform services in a timely and professional manner.
I also have the right to demand the return of your funds if no valid explanation for withholding access has been provided. I am looking to escalate the issue to the FSCA and lodge a formal complaint with the FAIS.
I also have the right to demand the return of your funds if no valid explanation for withholding access has been provided. I am looking to escalate the issue to the FSCA and lodge a formal complaint with the FAIS.
AS
Atlehang S's update18 Sept 2024, 07:40
Reviewer Update
Under the CPA, I have the right to fair and honest dealings. You are delaying without valid reasons or refusing to give feedback, this violates provisions related to the supply of services. In particular, sections regarding the duty to perform services in a timely and professional manner.
I also have the right to demand the return of your funds if no valid explanation for withholding access has been provided. I am looking to escalate the issue to the FSCA and lodge a formal complaint with the FAIS.
I also have the right to demand the return of your funds if no valid explanation for withholding access has been provided. I am looking to escalate the issue to the FSCA and lodge a formal complaint with the FAIS.