RM
Rolandas M
1 reviews | Active since May 2021
01 Jun 2021, 09:05
withdrawing the funds proves next to impossible... and still no response....
This is my second attempt to get some progress. have not received any response in 10 days.
your system keeps saying can't verify my bank account. it's in my name. i transferred money to you from the same account as i am trying to send it back to. so what is the issue?
there is no way to get in touch with you. other than here???
i responded to my previous ticket but still not a peep.
probably one of the worst experiences i have had in my life, in terms of ability to make any progress or get any info.
I would appreciate your response as soon as possible and to get this matter sorted, please.
thank you.
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Replies (2)RM
Rolandas M's updateReviewer Update
08 Jun 2021, 10:327 days and no response , Luno?
i would say that is terrible. Please provide a phone number to chat to actual live human being, as getting anywhere here is proving impossible.
i would say that is terrible. Please provide a phone number to chat to actual live human being, as getting anywhere here is proving impossible.
RM
Rolandas M's update08 Jun 2021, 10:32
Reviewer Update
7 days and no response , Luno?
i would say that is terrible. Please provide a phone number to chat to actual live human being, as getting anywhere here is proving impossible.
i would say that is terrible. Please provide a phone number to chat to actual live human being, as getting anywhere here is proving impossible.
Luno's replyOfficial
25 Jun 2021, 05:39Hi Rolandas,
Thank you for contacting us. We apologise for the delay in getting back to you.
We have since responded to your ticket on 20/6/2021 at 13:22:59 and await your response so that we can get this resolved. If there is anything else we can do to help, please let us know.
^SR
Thank you for contacting us. We apologise for the delay in getting back to you.
We have since responded to your ticket on 20/6/2021 at 13:22:59 and await your response so that we can get this resolved. If there is anything else we can do to help, please let us know.
^SR
Luno's reply25 Jun 2021, 05:39
Official
Hi Rolandas,
Thank you for contacting us. We apologise for the delay in getting back to you.
We have since responded to your ticket on 20/6/2021 at 13:22:59 and await your response so that we can get this resolved. If there is anything else we can do to help, please let us know.
^SR
Thank you for contacting us. We apologise for the delay in getting back to you.
We have since responded to your ticket on 20/6/2021 at 13:22:59 and await your response so that we can get this resolved. If there is anything else we can do to help, please let us know.
^SR