Why my account is blocked

Item: Luno
Rating: 1
Author: Nqobile M

I had a very bad experience with LUNO deposited money into luno now they refusing to release 566k managed to buy coins and grew my money bt when im withdrawing they saying my account is blocked

Helpful (0)

Replies (4)

Luno's replyOfficial

15 Nov 2021, 16:54

Hi Nqobile,

We're sorry to hear you've had some trouble with your account.

We've had a look and we confirm that a member of the Luno team has responded to your support ticket via email on 08 November 2021.

Please check your emails and respond with the required documentation via email. Once received, the team can continue to assist you with unlocking your account.

Thank you for your understanding.

Luno's reply15 Nov 2021, 16:54

Official

Nqobile M's updateReviewer Update

15 Nov 2021, 17:02

I have been sending you all those documents from last year till today nothing changed

Nqobile M's update15 Nov 2021, 17:02

Reviewer Update

I have been sending you all those documents from last year till today nothing changed

Nqobile M's updateReviewer Update

15 Nov 2021, 17:06

I will send again hopefully you will respond

Nqobile M's update15 Nov 2021, 17:06

Reviewer Update

I will send again hopefully you will respond

Luno's replyOfficial

15 Nov 2021, 18:10

Thank you, Nqobile. Once received, our team will review and get back to you.

Luno's reply15 Nov 2021, 18:10

Official

Thank you, Nqobile. Once received, our team will review and get back to you.