HE
Henk E
1 reviews | Active since Jul 2019
14 May 2024, 07:45
WARNING to all Luno users!
🚨 WARNING to all Luno users! 🚨 Despite assurances from Luno’s support team that my account was unblocked, I remain unable to access my funds (ZAR 56,000)! I've been locked out since March 28, 2024, with no valid explanation or resolution. This is not just a delay—it's a complete failure in service and respect for customer rights.
Is this how Luno treats all its loyal customers? By blocking their access to their own money with no justification? I demand immediate action from Luno! This isn't just about my account; it's about how Luno values its customers. If you're considering Luno for your cryptocurrency transactions, think again!
I expect a resolution NOW or I will take this matter further.
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Luno's replyOfficial
14 May 2024, 10:22Hi Henk,
We're truly sorry to note your review and apologize for any inconvenience this has caused.
I have taken a look into this and can see that your query has been escalated to our specialized payments team. This was also mentioned to you via email communication from us.
Unfortunately, we can’t assist you with this query via this platform due to its sensitive nature and our specialized team will be in contact with you as soon as they have feedback for you.
Thanks for your understanding and please take care. ^LF
We're truly sorry to note your review and apologize for any inconvenience this has caused.
I have taken a look into this and can see that your query has been escalated to our specialized payments team. This was also mentioned to you via email communication from us.
Unfortunately, we can’t assist you with this query via this platform due to its sensitive nature and our specialized team will be in contact with you as soon as they have feedback for you.
Thanks for your understanding and please take care. ^LF
Luno's reply14 May 2024, 10:22
Official
Hi Henk,
We're truly sorry to note your review and apologize for any inconvenience this has caused.
I have taken a look into this and can see that your query has been escalated to our specialized payments team. This was also mentioned to you via email communication from us.
Unfortunately, we can’t assist you with this query via this platform due to its sensitive nature and our specialized team will be in contact with you as soon as they have feedback for you.
Thanks for your understanding and please take care. ^LF
We're truly sorry to note your review and apologize for any inconvenience this has caused.
I have taken a look into this and can see that your query has been escalated to our specialized payments team. This was also mentioned to you via email communication from us.
Unfortunately, we can’t assist you with this query via this platform due to its sensitive nature and our specialized team will be in contact with you as soon as they have feedback for you.
Thanks for your understanding and please take care. ^LF