GS
Gerrit S
1 reviews | Active since Jan 2019
23 Aug 2023, 08:15
want my money
They blocking me from withdraw my one money even after they have charge me over R5000 of fees.
Helpful (0)
Replies (3)0
Replies (3)
Luno's replyOfficial
23 Aug 2023, 09:51Hi Gerrit,
Thanks for reaching out to us!
After reviewing your account, we can confirm that at no point are we blocking you from withdrawing funds from your Luno wallet.
Your account has been locked due to a report from your Bank. Due to this, we have placed a mandatory lock on your account.
I have also reviewed our current ticket with you. Our specialized team has already reached out to you via email requesting a suitable time to call you.
Please respond to this email as soon as you can so that we can resolve this issue.
Once the security call is complete, we can proceed to unlock your account.
We look forward to hearing from you!
^ UG
Thanks for reaching out to us!
After reviewing your account, we can confirm that at no point are we blocking you from withdrawing funds from your Luno wallet.
Your account has been locked due to a report from your Bank. Due to this, we have placed a mandatory lock on your account.
I have also reviewed our current ticket with you. Our specialized team has already reached out to you via email requesting a suitable time to call you.
Please respond to this email as soon as you can so that we can resolve this issue.
Once the security call is complete, we can proceed to unlock your account.
We look forward to hearing from you!
^ UG
Luno's reply23 Aug 2023, 09:51
Official
Hi Gerrit,
Thanks for reaching out to us!
After reviewing your account, we can confirm that at no point are we blocking you from withdrawing funds from your Luno wallet.
Your account has been locked due to a report from your Bank. Due to this, we have placed a mandatory lock on your account.
I have also reviewed our current ticket with you. Our specialized team has already reached out to you via email requesting a suitable time to call you.
Please respond to this email as soon as you can so that we can resolve this issue.
Once the security call is complete, we can proceed to unlock your account.
We look forward to hearing from you!
^ UG
Thanks for reaching out to us!
After reviewing your account, we can confirm that at no point are we blocking you from withdrawing funds from your Luno wallet.
Your account has been locked due to a report from your Bank. Due to this, we have placed a mandatory lock on your account.
I have also reviewed our current ticket with you. Our specialized team has already reached out to you via email requesting a suitable time to call you.
Please respond to this email as soon as you can so that we can resolve this issue.
Once the security call is complete, we can proceed to unlock your account.
We look forward to hearing from you!
^ UG
GS
Gerrit S's updateReviewer Update
23 Aug 2023, 10:12This is not true you told me that before and i went into the bank and let the bank transferd the funds to luno.and yes i have emaail of 15 of youre agens with names and number locks and they say they wil phone me but then it just rang and the they put the phone down just to show that they have called and the tell there siniours there was no answer.
GS
Gerrit S's update23 Aug 2023, 10:12
Reviewer Update
This is not true you told me that before and i went into the bank and let the bank transferd the funds to luno.and yes i have emaail of 15 of youre agens with names and number locks and they say they wil phone me but then it just rang and the they put the phone down just to show that they have called and the tell there siniours there was no answer.
GS
Gerrit S's updateReviewer Update
23 Aug 2023, 10:15I am on my way to the bank now,but think for youreself it got nothing to do with the bank.It is luno that i am trying to withdraw from not the bank.And of all the money why are you taking so mutch fees from me over R5000
GS
Gerrit S's update23 Aug 2023, 10:15
Reviewer Update
I am on my way to the bank now,but think for youreself it got nothing to do with the bank.It is luno that i am trying to withdraw from not the bank.And of all the money why are you taking so mutch fees from me over R5000