Waiting for almost a month for refund or to unblock my account

Item: Luno
Rating: 1
Author: Brendon L

Opened a personal Luno account and started trading with a small deposit. Deposited R50 000.00 on 3 May 2021 from my business account by mistake and Luno blocked my account. Luno keeps asking for info which I supply then they ask for something else. I had to answer questions telephonically They now want a copy of my company bank statements for the whole of May 2021. Luno just keeps moving the goal posts.

Helpful (0)

Replies (1)

Luno's replyOfficial

31 May 2021, 07:09

Hello Brendon,

We'd like to help you with this, however, for security reasons, we are unable to attend to account queries here.

Please get in touch by submitting a ticket to us: https://t.co/VnXhIFZBUo

Once we receive your ticket, a member of our team will be in touch with you as soon as possible.

We look forward to helping you.

^AB

Luno's reply31 May 2021, 07:09

Official

Hello Brendon,

We'd like to help you with this, however, for security reasons, we are unable to attend to account queries here.

Please get in touch by submitting a ticket to us: https://t.co/VnXhIFZBUo

Once we receive your ticket, a member of our team will be in touch with you as soon as possible.

We look forward to helping you.

^AB