Very poor or no support at all!

I have been trying to recover my password for the last 5 days from the Luno support team and it has been an extremely frustrating process with poor response times via email and all the email responses coming from different people every time with the same steps on how to recover the password on every email even after I have followed the steps and even sent a video clip of me trying and it not working. After entering the pin that Luno emails to me, it keeps saying “ something is wrong”. I have had no response for the last 2 days and I am very concerned as I had invested a huge amount of money, and I’m worried that I have a been ****med and therefore concerned if my issue will ever be resolved. No support telephone number and robot or automated email responses are not acceptable, especially after receiving replies with the same answer from Luno. I understand you may have high volumes of issues to deal with but I need urgent help please. My name is José Chaves and my email is ***