Very bad service
I have been waiting since 31 August 2021 to authorize the send function, I keep getting a message that says it will take 24 Hours, it's 21 days. Absolutely not happy, NOT HAPPY with this company at ALLLLLLLLLL. They treat people as if they doing you a favor. I am speaking with MUHTAAR and same story, we will investigate and get back to you. BULLLLLSSSSHHHHIIIIITTTT
Helpful (0)
Replies (5)0
Replies (5)
Luno's replyOfficial
20 Sept 2021, 11:18Hello,
I am sorry to hear about this experience.
We'd like to look into this in order to resolve this issue as soon as possible.
Please get in touch by submitting a ticket to us: https://www.luno.com/help/tickets
I am sorry to hear about this experience.
We'd like to look into this in order to resolve this issue as soon as possible.
Please get in touch by submitting a ticket to us: https://www.luno.com/help/tickets
Luno's reply20 Sept 2021, 11:18
Official
Hello,
I am sorry to hear about this experience.
We'd like to look into this in order to resolve this issue as soon as possible.
Please get in touch by submitting a ticket to us: https://www.luno.com/help/tickets
I am sorry to hear about this experience.
We'd like to look into this in order to resolve this issue as soon as possible.
Please get in touch by submitting a ticket to us: https://www.luno.com/help/tickets
's updateReviewer Update
20 Sept 2021, 12:33I have been trying and trying to get someone to help but, everyone says they will get back to me. This is stupid and childish to be treated like this as a customer. Come on guys, start behaving like adults and do the right thing.
's update20 Sept 2021, 12:33
Reviewer Update
I have been trying and trying to get someone to help but, everyone says they will get back to me. This is stupid and childish to be treated like this as a customer. Come on guys, start behaving like adults and do the right thing.
's updateReviewer Update
20 Sept 2021, 12:39And I will keep posting bad reviews until my problem has been sorted out
's update20 Sept 2021, 12:39
Reviewer Update
And I will keep posting bad reviews until my problem has been sorted out
Luno's replyOfficial
20 Sept 2021, 12:50We're sorry for the frustration this has caused you.
We have alerted our team to the importance of this matter and will do our best to ensure the resolution of this issue as soon as possible.
Thank you for bearing with us through this.
We have alerted our team to the importance of this matter and will do our best to ensure the resolution of this issue as soon as possible.
Thank you for bearing with us through this.
Luno's reply20 Sept 2021, 12:50
Official
We're sorry for the frustration this has caused you.
We have alerted our team to the importance of this matter and will do our best to ensure the resolution of this issue as soon as possible.
Thank you for bearing with us through this.
We have alerted our team to the importance of this matter and will do our best to ensure the resolution of this issue as soon as possible.
Thank you for bearing with us through this.
's updateReviewer Update
04 Oct 2021, 12:36Thank you so much, all has been sorted
's update04 Oct 2021, 12:36
Reviewer Update
Thank you so much, all has been sorted