LG
Lambertus G
1 reviews | Active since Feb 2024
22 Feb 2024, 09:33
Very Bad actually NO SUPPORT
I am a 78 year old with and had a Luno account where sum funds got lost and I ask for help from Luno, due to that they locked my account to a guess investigate. Then they came back telling me I must empty my account as they are going to close it permanently, I tried to sell and withdraw but the system kept giving and error "Sorry for the interrruption" "We couldn't complete that action" I wrote a lot of emails to get help by nothing from Luno, now tey closed my account and I still could not get my funds out, and now they what to make it my problem as I must now go through a lengthy claims process that could have been avoided if Luno were giving any support what so ever
Helpful (0)
Replies (12)0
Replies (12)
Luno's replyOfficial
22 Feb 2024, 11:24Hi Lambertus,
We are terribly sorry to hear that this has been your experience.
We have checked our most recent correspondence and can note that we have sent you an email today to provide us with your banking details.
If need any further assistance on this, please reach out to us in reply to the email sent to you, we would be happy to further assist you.
^EM
We are terribly sorry to hear that this has been your experience.
We have checked our most recent correspondence and can note that we have sent you an email today to provide us with your banking details.
If need any further assistance on this, please reach out to us in reply to the email sent to you, we would be happy to further assist you.
^EM
Luno's reply22 Feb 2024, 11:24
Official
Hi Lambertus,
We are terribly sorry to hear that this has been your experience.
We have checked our most recent correspondence and can note that we have sent you an email today to provide us with your banking details.
If need any further assistance on this, please reach out to us in reply to the email sent to you, we would be happy to further assist you.
^EM
We are terribly sorry to hear that this has been your experience.
We have checked our most recent correspondence and can note that we have sent you an email today to provide us with your banking details.
If need any further assistance on this, please reach out to us in reply to the email sent to you, we would be happy to further assist you.
^EM
LG
Lambertus G's updateReviewer Update
23 Feb 2024, 13:14Good day
I Received the mail and rep**** with the banking details, will now wait and see when payment is done
I Received the mail and rep**** with the banking details, will now wait and see when payment is done
LG
Lambertus G's update23 Feb 2024, 13:14
Reviewer Update
Good day
I Received the mail and rep**** with the banking details, will now wait and see when payment is done
I Received the mail and rep**** with the banking details, will now wait and see when payment is done
Luno's replyOfficial
25 Feb 2024, 13:12Thank you Lambertus,
The email has been received and we'll be resolving this matter for you. ^EM
The email has been received and we'll be resolving this matter for you. ^EM
Luno's reply25 Feb 2024, 13:12
Official
Thank you Lambertus,
The email has been received and we'll be resolving this matter for you. ^EM
The email has been received and we'll be resolving this matter for you. ^EM
LG
Lambertus G's updateReviewer Update
29 Feb 2024, 11:36Good day
Can someone please assists with the payment as nothing has been done yet.
Can someone please assists with the payment as nothing has been done yet.
LG
Lambertus G's update29 Feb 2024, 11:36
Reviewer Update
Good day
Can someone please assists with the payment as nothing has been done yet.
Can someone please assists with the payment as nothing has been done yet.
Luno's replyOfficial
03 Mar 2024, 19:21Hi Lambertus,
Thanks for your response.
We have received your email and a member of our support team will reach out to you soon. Thanks for your continued patience. ^LF
Thanks for your response.
We have received your email and a member of our support team will reach out to you soon. Thanks for your continued patience. ^LF
Luno's reply03 Mar 2024, 19:21
Official
Hi Lambertus,
Thanks for your response.
We have received your email and a member of our support team will reach out to you soon. Thanks for your continued patience. ^LF
Thanks for your response.
We have received your email and a member of our support team will reach out to you soon. Thanks for your continued patience. ^LF
LG
Lambertus G's updateReviewer Update
04 Mar 2024, 11:14Good day
How long can this take, you have the bank details and said your are going to pay the money, so way do you want a team member to reach out to me again, everything was now confirmed.
Just do the payment that is all that is left
How long can this take, you have the bank details and said your are going to pay the money, so way do you want a team member to reach out to me again, everything was now confirmed.
Just do the payment that is all that is left
LG
Lambertus G's update04 Mar 2024, 11:14
Reviewer Update
Good day
How long can this take, you have the bank details and said your are going to pay the money, so way do you want a team member to reach out to me again, everything was now confirmed.
Just do the payment that is all that is left
How long can this take, you have the bank details and said your are going to pay the money, so way do you want a team member to reach out to me again, everything was now confirmed.
Just do the payment that is all that is left
Luno's replyOfficial
04 Mar 2024, 20:35Hi Lambertus,
Thanks for your response.
Your query is currently with a specialized team of ours and as soon as they have feedback for you they will be in contact with you via the email address associated with your Luno account.
Thanks for your continued patience and please take care. ^LF
Thanks for your response.
Your query is currently with a specialized team of ours and as soon as they have feedback for you they will be in contact with you via the email address associated with your Luno account.
Thanks for your continued patience and please take care. ^LF
Luno's reply04 Mar 2024, 20:35
Official
Hi Lambertus,
Thanks for your response.
Your query is currently with a specialized team of ours and as soon as they have feedback for you they will be in contact with you via the email address associated with your Luno account.
Thanks for your continued patience and please take care. ^LF
Thanks for your response.
Your query is currently with a specialized team of ours and as soon as they have feedback for you they will be in contact with you via the email address associated with your Luno account.
Thanks for your continued patience and please take care. ^LF
LG
Lambertus G's updateReviewer Update
05 Mar 2024, 19:39Your guys are really not very willing to help and get this sorted.
The last mail was to give you the bank details and that you got.
Now suddenly you want banks statements of that shows the deposit of 7 years ago, we had this discussion on the mail previously as well, where must I get 7 years agos statements. We gave you everything you asked for to get my money back but now you are getting ridiculous with your request, we send photo, ID, hand written note as requested, so please just refund my money
The last mail was to give you the bank details and that you got.
Now suddenly you want banks statements of that shows the deposit of 7 years ago, we had this discussion on the mail previously as well, where must I get 7 years agos statements. We gave you everything you asked for to get my money back but now you are getting ridiculous with your request, we send photo, ID, hand written note as requested, so please just refund my money
LG
Lambertus G's update05 Mar 2024, 19:39
Reviewer Update
Your guys are really not very willing to help and get this sorted.
The last mail was to give you the bank details and that you got.
Now suddenly you want banks statements of that shows the deposit of 7 years ago, we had this discussion on the mail previously as well, where must I get 7 years agos statements. We gave you everything you asked for to get my money back but now you are getting ridiculous with your request, we send photo, ID, hand written note as requested, so please just refund my money
The last mail was to give you the bank details and that you got.
Now suddenly you want banks statements of that shows the deposit of 7 years ago, we had this discussion on the mail previously as well, where must I get 7 years agos statements. We gave you everything you asked for to get my money back but now you are getting ridiculous with your request, we send photo, ID, hand written note as requested, so please just refund my money
Luno's replyOfficial
05 Mar 2024, 19:53Hi Lambertus,
We're sorry to note your response.
Due to the nature of your concern, we're unable to discuss it on this platform however, for any questions or concerns you may have, please respond to the email you received from the specialized team and they'll ensure you're further informed.
We appreciate your cooperation in this regard and to ensuring this matter is resolved accordingly.
^CP
We're sorry to note your response.
Due to the nature of your concern, we're unable to discuss it on this platform however, for any questions or concerns you may have, please respond to the email you received from the specialized team and they'll ensure you're further informed.
We appreciate your cooperation in this regard and to ensuring this matter is resolved accordingly.
^CP
Luno's reply05 Mar 2024, 19:53
Official
Hi Lambertus,
We're sorry to note your response.
Due to the nature of your concern, we're unable to discuss it on this platform however, for any questions or concerns you may have, please respond to the email you received from the specialized team and they'll ensure you're further informed.
We appreciate your cooperation in this regard and to ensuring this matter is resolved accordingly.
^CP
We're sorry to note your response.
Due to the nature of your concern, we're unable to discuss it on this platform however, for any questions or concerns you may have, please respond to the email you received from the specialized team and they'll ensure you're further informed.
We appreciate your cooperation in this regard and to ensuring this matter is resolved accordingly.
^CP
LG
Lambertus G's updateReviewer Update
06 Mar 2024, 12:12This is your response on mails
So how is this helping
We're following up to find out if you've had a chance to review the latest update from us on your Luno support request?
We haven’t heard back from you, so we'll be closing your request for the time being.
If you'd still like us to help you, simply reply to this email within the next few days, and the request will reopen again automatically.
We’re looking forward to hearing from you.
So how is this helping
We're following up to find out if you've had a chance to review the latest update from us on your Luno support request?
We haven’t heard back from you, so we'll be closing your request for the time being.
If you'd still like us to help you, simply reply to this email within the next few days, and the request will reopen again automatically.
We’re looking forward to hearing from you.
LG
Lambertus G's update06 Mar 2024, 12:12
Reviewer Update
This is your response on mails
So how is this helping
We're following up to find out if you've had a chance to review the latest update from us on your Luno support request?
We haven’t heard back from you, so we'll be closing your request for the time being.
If you'd still like us to help you, simply reply to this email within the next few days, and the request will reopen again automatically.
We’re looking forward to hearing from you.
So how is this helping
We're following up to find out if you've had a chance to review the latest update from us on your Luno support request?
We haven’t heard back from you, so we'll be closing your request for the time being.
If you'd still like us to help you, simply reply to this email within the next few days, and the request will reopen again automatically.
We’re looking forward to hearing from you.
Luno's replyOfficial
06 Mar 2024, 20:44Hi Lambertus,
Thanks for your response.
Having taken a look into this for you I can see that you have recently been in contact with our specialized team.
All responses from our team will be sent via the email thread that you have been responding to.
Thanks for your continued patience and please take care. ^LF
Thanks for your response.
Having taken a look into this for you I can see that you have recently been in contact with our specialized team.
All responses from our team will be sent via the email thread that you have been responding to.
Thanks for your continued patience and please take care. ^LF
Luno's reply06 Mar 2024, 20:44
Official
Hi Lambertus,
Thanks for your response.
Having taken a look into this for you I can see that you have recently been in contact with our specialized team.
All responses from our team will be sent via the email thread that you have been responding to.
Thanks for your continued patience and please take care. ^LF
Thanks for your response.
Having taken a look into this for you I can see that you have recently been in contact with our specialized team.
All responses from our team will be sent via the email thread that you have been responding to.
Thanks for your continued patience and please take care. ^LF
LG
Lambertus G's updateReviewer Update
11 Mar 2024, 17:20Good day, you have asked for my bank confirmation details, I have send it as requested, but since then again nothing from Luno side, can you please get this refund sorted as you have everything you needed
LG
Lambertus G's update11 Mar 2024, 17:20
Reviewer Update
Good day, you have asked for my bank confirmation details, I have send it as requested, but since then again nothing from Luno side, can you please get this refund sorted as you have everything you needed