JB
Jaco B
1 reviews | Active since Jan 2019
16 Feb 2023, 14:08
VARL faking LUNO trades
Either **** VARL INVESTMENT TRADING or someone using the LUNO customer list. They contact you on whatsapp, without consent and do not leave me alone. Selling some nonsense crypto.
Lubanzi Lerato contacted me and acted like she was a representative of LUNO. Using this number - +***805
Helpful (0)
Replies (2)0
Replies (2)
Luno's replyOfficial
16 Feb 2023, 14:18Hi Jaco,
Thanks for bringing this to our attention. We really appreciate the information you’ve shared with us about this unpleasant situation.
It's important to note that Luno isn't affiliated with any third-party organisations, trading, or investment schemes. We also don't have any traders working for us on social media. I can confirm that the person you have been in contact with does not work for Luno.
Moving forward, please make an effort to block these "Representatives" as Luno will never contact you via Whatsapp.
Always keep these points in mind if you're unsure whether you're interacting with the real Luno or not:
1) We don't give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
2) We'll never (seriously, never ever) ask for your password, 2FA codes or One-Time-PIN. Please don’t share these with anyone – even if they say they work at Luno.
3) We don't ask customers to share their screen for assistance.
4) We currently don't have a phone number you can call us on. We'll never message you privately on Whatsapp or Telegram, or send emails from a private email account like Gmail, Hotmail or Yahoo. We'll only send you emails from the following official email addresses:
5) There are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****.
6) We're verified on Facebook, Instagram, and Twitter - so look out for the tick next to our name to know that you're not interacting with a **** profile. Here are our social media links:
If you're ever in doubt, we've listed all of our official social media pages and Telegram channels here.
You can always be sure you're contacting Luno directly when you use our Help Centre to get in touch.
Thanks for bringing this to our attention. We really appreciate the information you’ve shared with us about this unpleasant situation.
It's important to note that Luno isn't affiliated with any third-party organisations, trading, or investment schemes. We also don't have any traders working for us on social media. I can confirm that the person you have been in contact with does not work for Luno.
Moving forward, please make an effort to block these "Representatives" as Luno will never contact you via Whatsapp.
Always keep these points in mind if you're unsure whether you're interacting with the real Luno or not:
1) We don't give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
2) We'll never (seriously, never ever) ask for your password, 2FA codes or One-Time-PIN. Please don’t share these with anyone – even if they say they work at Luno.
3) We don't ask customers to share their screen for assistance.
4) We currently don't have a phone number you can call us on. We'll never message you privately on Whatsapp or Telegram, or send emails from a private email account like Gmail, Hotmail or Yahoo. We'll only send you emails from the following official email addresses:
5) There are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****.
6) We're verified on Facebook, Instagram, and Twitter - so look out for the tick next to our name to know that you're not interacting with a **** profile. Here are our social media links:
- Facebook: Luno
- Instagram: @luno_global
- Twitter: @LunoGlobal
If you're ever in doubt, we've listed all of our official social media pages and Telegram channels here.
You can always be sure you're contacting Luno directly when you use our Help Centre to get in touch.
Luno's reply16 Feb 2023, 14:18
Official
Hi Jaco,
Thanks for bringing this to our attention. We really appreciate the information you’ve shared with us about this unpleasant situation.
It's important to note that Luno isn't affiliated with any third-party organisations, trading, or investment schemes. We also don't have any traders working for us on social media. I can confirm that the person you have been in contact with does not work for Luno.
Moving forward, please make an effort to block these "Representatives" as Luno will never contact you via Whatsapp.
Always keep these points in mind if you're unsure whether you're interacting with the real Luno or not:
1) We don't give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
2) We'll never (seriously, never ever) ask for your password, 2FA codes or One-Time-PIN. Please don’t share these with anyone – even if they say they work at Luno.
3) We don't ask customers to share their screen for assistance.
4) We currently don't have a phone number you can call us on. We'll never message you privately on Whatsapp or Telegram, or send emails from a private email account like Gmail, Hotmail or Yahoo. We'll only send you emails from the following official email addresses:
5) There are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****.
6) We're verified on Facebook, Instagram, and Twitter - so look out for the tick next to our name to know that you're not interacting with a **** profile. Here are our social media links:
If you're ever in doubt, we've listed all of our official social media pages and Telegram channels here.
You can always be sure you're contacting Luno directly when you use our Help Centre to get in touch.
Thanks for bringing this to our attention. We really appreciate the information you’ve shared with us about this unpleasant situation.
It's important to note that Luno isn't affiliated with any third-party organisations, trading, or investment schemes. We also don't have any traders working for us on social media. I can confirm that the person you have been in contact with does not work for Luno.
Moving forward, please make an effort to block these "Representatives" as Luno will never contact you via Whatsapp.
Always keep these points in mind if you're unsure whether you're interacting with the real Luno or not:
1) We don't give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
2) We'll never (seriously, never ever) ask for your password, 2FA codes or One-Time-PIN. Please don’t share these with anyone – even if they say they work at Luno.
3) We don't ask customers to share their screen for assistance.
4) We currently don't have a phone number you can call us on. We'll never message you privately on Whatsapp or Telegram, or send emails from a private email account like Gmail, Hotmail or Yahoo. We'll only send you emails from the following official email addresses:
5) There are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****.
6) We're verified on Facebook, Instagram, and Twitter - so look out for the tick next to our name to know that you're not interacting with a **** profile. Here are our social media links:
- Facebook: Luno
- Instagram: @luno_global
- Twitter: @LunoGlobal
If you're ever in doubt, we've listed all of our official social media pages and Telegram channels here.
You can always be sure you're contacting Luno directly when you use our Help Centre to get in touch.
JB
Jaco B's updateReviewer Update
16 Feb 2023, 14:20Thank you for your quick reply. I did block the personal and reported them via whatsapp. I also made sure of two-factor authentication on my account.
JB
Jaco B's update16 Feb 2023, 14:20
Reviewer Update
Thank you for your quick reply. I did block the personal and reported them via whatsapp. I also made sure of two-factor authentication on my account.