NV
Nicolene V
1 reviews | Active since Feb 2022
10 Jun 2022, 15:55
Utterly disappointed in Luno
I've been ****med left right and centre. Firstly by a luno manager working in South Africa. They ask for numerous deposit.and in the end you don't see nothing of your profits. My question is should you people not educates normal people like myself firstly before we put our hard earned money into experts hands. Then I got hold of the CEO of the company to bring under his attention, what people is doing to his business image. Hopefully I thought I can get a good investment back just to pay off some off my debt. To say the least many off our south African take our last money just to get a better life. I'm utterly disappointed in a company like this. In a million years I would never exploit my customers I work with everyday.
Helpful (0)
Replies (3)0
Replies (3)
Luno's replyOfficial
10 Jun 2022, 16:48Hi Nicolene,
We regret to hear this.
It's important to keep in mind that Luno is not affiliated with any third-party organisations, trading or investment schemes. We don't offer investment or financial advice, and we don't have any traders working for us on social media.
The blockchain works in such a way that cryptocurrency transactions are not reversible. This means, that it's not possible for Luno to recover any funds or reverse any transactions sent out of your Luno wallet.
We encourage you to report the incident to your local police so that they can investigate the matter further. Should the police require information from Luno, you can ask them to contact us directly at ***, so that we can assist them in their investigation.
^SB
We regret to hear this.
It's important to keep in mind that Luno is not affiliated with any third-party organisations, trading or investment schemes. We don't offer investment or financial advice, and we don't have any traders working for us on social media.
The blockchain works in such a way that cryptocurrency transactions are not reversible. This means, that it's not possible for Luno to recover any funds or reverse any transactions sent out of your Luno wallet.
We encourage you to report the incident to your local police so that they can investigate the matter further. Should the police require information from Luno, you can ask them to contact us directly at ***, so that we can assist them in their investigation.
^SB
Best regards,
Luno's reply10 Jun 2022, 16:48
Official
Hi Nicolene,
We regret to hear this.
It's important to keep in mind that Luno is not affiliated with any third-party organisations, trading or investment schemes. We don't offer investment or financial advice, and we don't have any traders working for us on social media.
The blockchain works in such a way that cryptocurrency transactions are not reversible. This means, that it's not possible for Luno to recover any funds or reverse any transactions sent out of your Luno wallet.
We encourage you to report the incident to your local police so that they can investigate the matter further. Should the police require information from Luno, you can ask them to contact us directly at ***, so that we can assist them in their investigation.
^SB
We regret to hear this.
It's important to keep in mind that Luno is not affiliated with any third-party organisations, trading or investment schemes. We don't offer investment or financial advice, and we don't have any traders working for us on social media.
The blockchain works in such a way that cryptocurrency transactions are not reversible. This means, that it's not possible for Luno to recover any funds or reverse any transactions sent out of your Luno wallet.
We encourage you to report the incident to your local police so that they can investigate the matter further. Should the police require information from Luno, you can ask them to contact us directly at ***, so that we can assist them in their investigation.
^SB
Best regards,
NV
Nicolene V's updateReviewer Update
10 Jun 2022, 17:09So you want to tell me the person I've been interacted with the hole time is not Marcus Swanepoel. So again I've been ****med by Luno. What do you think is our police going to do with this. They just as ******* as your company. I'll make it my life mission to tell everyone how ******* you are. And rather invest in relaible people
NV
Nicolene V's update10 Jun 2022, 17:09
Reviewer Update
So you want to tell me the person I've been interacted with the hole time is not Marcus Swanepoel. So again I've been ****med by Luno. What do you think is our police going to do with this. They just as ******* as your company. I'll make it my life mission to tell everyone how ******* you are. And rather invest in relaible people
Luno's replyOfficial
10 Jun 2022, 22:44Hi Nicolene,
We understand that this situation is frustrating for you and we are genuinely sorry to hear this has happened to you.
Always keep these points in mind if you're unsure whether you're interacting with the real Luno or not:
1) We don't give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
2) We'll never (seriously, never ever) ask for your password, 2FA codes or One-Time-PIN. Please don’t share these with anyone – even if they say they work at Luno.
3) We don't ask customers to share their screen for assistance.
4) We currently don't have a phone number you can call us on. We'll never message you privately on Whatsapp or Telegram, or send emails from a private email account like Gmail, Hotmail or Yahoo. We'll only send you emails from the following official email addresses:
***
***
***
5) There are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****. Learn more about this on our Help centre by following this link: https://www.luno.com/countries#withdrawal-fees
6) We're verified on Facebook, Instagram, and Twitter - so look out for the tick next to our name to know that you're not interacting with a **** profile. Here are our social media links:
If you're ever in doubt, we've listed all of our official social media pages and channels here: https://www.luno.com/help/articles/***.
You can always be sure you're contacting Luno directly when you use our Help Centre to get in touch. You can contact us here: https://www.luno.com/help/tickets/new
^SB
We understand that this situation is frustrating for you and we are genuinely sorry to hear this has happened to you.
Always keep these points in mind if you're unsure whether you're interacting with the real Luno or not:
1) We don't give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
2) We'll never (seriously, never ever) ask for your password, 2FA codes or One-Time-PIN. Please don’t share these with anyone – even if they say they work at Luno.
3) We don't ask customers to share their screen for assistance.
4) We currently don't have a phone number you can call us on. We'll never message you privately on Whatsapp or Telegram, or send emails from a private email account like Gmail, Hotmail or Yahoo. We'll only send you emails from the following official email addresses:
***
***
***
5) There are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****. Learn more about this on our Help centre by following this link: https://www.luno.com/countries#withdrawal-fees
6) We're verified on Facebook, Instagram, and Twitter - so look out for the tick next to our name to know that you're not interacting with a **** profile. Here are our social media links:
If you're ever in doubt, we've listed all of our official social media pages and channels here: https://www.luno.com/help/articles/***.
You can always be sure you're contacting Luno directly when you use our Help Centre to get in touch. You can contact us here: https://www.luno.com/help/tickets/new
^SB
Best regards,
Luno's reply10 Jun 2022, 22:44
Official
Hi Nicolene,
We understand that this situation is frustrating for you and we are genuinely sorry to hear this has happened to you.
Always keep these points in mind if you're unsure whether you're interacting with the real Luno or not:
1) We don't give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
2) We'll never (seriously, never ever) ask for your password, 2FA codes or One-Time-PIN. Please don’t share these with anyone – even if they say they work at Luno.
3) We don't ask customers to share their screen for assistance.
4) We currently don't have a phone number you can call us on. We'll never message you privately on Whatsapp or Telegram, or send emails from a private email account like Gmail, Hotmail or Yahoo. We'll only send you emails from the following official email addresses:
***
***
***
5) There are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****. Learn more about this on our Help centre by following this link: https://www.luno.com/countries#withdrawal-fees
6) We're verified on Facebook, Instagram, and Twitter - so look out for the tick next to our name to know that you're not interacting with a **** profile. Here are our social media links:
If you're ever in doubt, we've listed all of our official social media pages and channels here: https://www.luno.com/help/articles/***.
You can always be sure you're contacting Luno directly when you use our Help Centre to get in touch. You can contact us here: https://www.luno.com/help/tickets/new
^SB
We understand that this situation is frustrating for you and we are genuinely sorry to hear this has happened to you.
Always keep these points in mind if you're unsure whether you're interacting with the real Luno or not:
1) We don't give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
2) We'll never (seriously, never ever) ask for your password, 2FA codes or One-Time-PIN. Please don’t share these with anyone – even if they say they work at Luno.
3) We don't ask customers to share their screen for assistance.
4) We currently don't have a phone number you can call us on. We'll never message you privately on Whatsapp or Telegram, or send emails from a private email account like Gmail, Hotmail or Yahoo. We'll only send you emails from the following official email addresses:
***
***
***
5) There are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****. Learn more about this on our Help centre by following this link: https://www.luno.com/countries#withdrawal-fees
6) We're verified on Facebook, Instagram, and Twitter - so look out for the tick next to our name to know that you're not interacting with a **** profile. Here are our social media links:
If you're ever in doubt, we've listed all of our official social media pages and channels here: https://www.luno.com/help/articles/***.
You can always be sure you're contacting Luno directly when you use our Help Centre to get in touch. You can contact us here: https://www.luno.com/help/tickets/new
^SB
Best regards,