HB
Harvey B

1 reviews | Active since Feb 2023

07 Dec 2023, 14:21

Useless service from LUNO

Luno says i have reached my deposit limit for the day (which was yesterday) and now it gives me the same Error. The support agent says contact my bank which i ha already done. I ask to speak to a manager and all he says is sorry i have to wait. He says i have reached my daily limit. I said "yes" i did, That was yesterday. Today is a new day. What type of service is this. They want us to use their platform and yet are completely unable to help. This is not the 1st time this has happened. Why would someone use LUNO when the already put the highest mark-up on all crypto compared to ALL other platforms. This type of behaviour and service is completely unacceptable.

It's horrible. I missed out on so many trades due to this. I would DEFINITELY not recommend this to anyone unless you want to lose money.

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Replies (1)
Luno
Luno's reply09 Dec 2023, 19:18
Official
Hi Harvey, we're sorry to hear about this and for the inconvenience that this may be causing. When you instantly buy or sell cryptocurrency, some limits apply. If you'd like to make a large deposit, kindly use the bank transfer option. Keep in mind that these limits don’t apply when you use the Luno Exchange. There, you can trade an amount below the minimum limit or above the maximum limit. We'd be happy to offer some more clarity on this, please contact us at https://t.co/dvxz6VSgjU should you require assistance and our support team will be happy to assist. ^MF