RS
Ryan S

1 reviews | Active since Jan 2012

04 Jan 2021, 11:50

Useless Customer Service

It seems to me Luno are going out of their way not to help you. My dad is locked out of his account and cannot contact anyone for assistance because the website is designed exactly for this. Average time to reply 415 hrs lol - the directors must be milking the company dry & cutting back on staff. Been with you for since 2015. Time to take my business elsewhere.

0
Replies (1)
Luno
Luno's reply04 Jan 2021, 15:08
Official
We're really sorry to hear so Ryan.

Please share your ticket number so we can take a closer look and assist your dad.

^AK