MD
Mthobisi D
1 reviews | Active since Jul 2022
05 Apr 2025, 19:25
Unprofessionalism & *******ion I Experienced from Luno( crypto platform)
Greetings sir/madam
My name is Mthobisi Doncabe & I would like to receive your assistance regarding a company based in South Africa called Luno( a crypto exchange platform).
I have been using their services for over 10 years now, without any problems, until recently. See, what had happened is, I had received a large sum of money through profits from an investment I had made a couple of weeks back & withdrew through Luno as usual but all of a sudden, they "temporarily suspended "my account. What is worse is, they even told me that they will not give me full information as to how & why they arrived to that decision regarding my Luno account.
Now, what is worse is, I live in an apartment, I haven't fully paid my rent...I have groceries to take care of & I need to some my mother money back home. My life is being inconvenienced because of the Luno issue right now.
Please help me regarding this issue. I don't know how & why they got to being this unprofessional & so much inconsiderate all of a sudden.
P.S I have no data as I write this message to you. Please assist me. I am close to being broke.
Helpful (0)
Replies (24)0
Replies (24)MD
Mthobisi D's updateReviewer Update
05 Apr 2025, 20:43You are still not giving me any valid reasoning as to why you did what you did on my account!
Who gave you permission to syspend my account?
Why did you do that? Why don't you give me full, valid reasons?
Documents for what? To confirm if this is really me?? I have been using Luno for over a decade now, yet, you want me to confirm myself to you even after being your client for over 10 years?!! Does that make any valid sense to you?
All I am asking you is, if you want to take my money as you had did through suspending my account, just have the nerves to just take my money, ***** it from me, but have guts to do it face front...not through these side tactics you are using to me. Busy requesting for documentation but yet, you know I have been with you guys for over 10 years. I have made over R600,000 worth of transactions with you.
Please start doing better, be professional and un-suspend my account. There is no reason for you to ask for unnecessary documentation. I am the only one who has access to my account, no one else. I make all the transactions there.
Who gave you permission to syspend my account?
Why did you do that? Why don't you give me full, valid reasons?
Documents for what? To confirm if this is really me?? I have been using Luno for over a decade now, yet, you want me to confirm myself to you even after being your client for over 10 years?!! Does that make any valid sense to you?
All I am asking you is, if you want to take my money as you had did through suspending my account, just have the nerves to just take my money, ***** it from me, but have guts to do it face front...not through these side tactics you are using to me. Busy requesting for documentation but yet, you know I have been with you guys for over 10 years. I have made over R600,000 worth of transactions with you.
Please start doing better, be professional and un-suspend my account. There is no reason for you to ask for unnecessary documentation. I am the only one who has access to my account, no one else. I make all the transactions there.
MD
Mthobisi D's update05 Apr 2025, 20:43
Reviewer Update
You are still not giving me any valid reasoning as to why you did what you did on my account!
Who gave you permission to syspend my account?
Why did you do that? Why don't you give me full, valid reasons?
Documents for what? To confirm if this is really me?? I have been using Luno for over a decade now, yet, you want me to confirm myself to you even after being your client for over 10 years?!! Does that make any valid sense to you?
All I am asking you is, if you want to take my money as you had did through suspending my account, just have the nerves to just take my money, ***** it from me, but have guts to do it face front...not through these side tactics you are using to me. Busy requesting for documentation but yet, you know I have been with you guys for over 10 years. I have made over R600,000 worth of transactions with you.
Please start doing better, be professional and un-suspend my account. There is no reason for you to ask for unnecessary documentation. I am the only one who has access to my account, no one else. I make all the transactions there.
Who gave you permission to syspend my account?
Why did you do that? Why don't you give me full, valid reasons?
Documents for what? To confirm if this is really me?? I have been using Luno for over a decade now, yet, you want me to confirm myself to you even after being your client for over 10 years?!! Does that make any valid sense to you?
All I am asking you is, if you want to take my money as you had did through suspending my account, just have the nerves to just take my money, ***** it from me, but have guts to do it face front...not through these side tactics you are using to me. Busy requesting for documentation but yet, you know I have been with you guys for over 10 years. I have made over R600,000 worth of transactions with you.
Please start doing better, be professional and un-suspend my account. There is no reason for you to ask for unnecessary documentation. I am the only one who has access to my account, no one else. I make all the transactions there.
MD
Mthobisi D's updateReviewer Update
06 Apr 2025, 07:49You can't reply anymore huh? When the truth gets shared here in public, there are no more responses from you??!!
Why suspend my account after 10 years of working with you, making transactions over R600,000...? You never even gave me a valid reason!!! Or perhaps should I paste the email here where you told me that you will not give me any valid reasons as to why y9u suspended my account???
Why suspend my account after 10 years of working with you, making transactions over R600,000...? You never even gave me a valid reason!!! Or perhaps should I paste the email here where you told me that you will not give me any valid reasons as to why y9u suspended my account???
MD
Mthobisi D's update06 Apr 2025, 07:49
Reviewer Update
You can't reply anymore huh? When the truth gets shared here in public, there are no more responses from you??!!
Why suspend my account after 10 years of working with you, making transactions over R600,000...? You never even gave me a valid reason!!! Or perhaps should I paste the email here where you told me that you will not give me any valid reasons as to why y9u suspended my account???
Why suspend my account after 10 years of working with you, making transactions over R600,000...? You never even gave me a valid reason!!! Or perhaps should I paste the email here where you told me that you will not give me any valid reasons as to why y9u suspended my account???
MD
Mthobisi D's updateReviewer Update
06 Apr 2025, 07:55Unsuspend my account. Simple!
Stop asking me for ridiculous documentation while you know I am the owner of the account. I am the only one who has access to that account, no one else!!!
Now unsuspend my account, I need to withdraw my money so I may buy groceries & send money to my mother back home!!!!!
Stop acting like you are not human, like you are not responsible for someone important in your life....to me, that is my mother!!!
Stop asking me for ridiculous documentation while you know I am the owner of the account. I am the only one who has access to that account, no one else!!!
Now unsuspend my account, I need to withdraw my money so I may buy groceries & send money to my mother back home!!!!!
Stop acting like you are not human, like you are not responsible for someone important in your life....to me, that is my mother!!!
MD
Mthobisi D's update06 Apr 2025, 07:55
Reviewer Update
Unsuspend my account. Simple!
Stop asking me for ridiculous documentation while you know I am the owner of the account. I am the only one who has access to that account, no one else!!!
Now unsuspend my account, I need to withdraw my money so I may buy groceries & send money to my mother back home!!!!!
Stop acting like you are not human, like you are not responsible for someone important in your life....to me, that is my mother!!!
Stop asking me for ridiculous documentation while you know I am the owner of the account. I am the only one who has access to that account, no one else!!!
Now unsuspend my account, I need to withdraw my money so I may buy groceries & send money to my mother back home!!!!!
Stop acting like you are not human, like you are not responsible for someone important in your life....to me, that is my mother!!!
MD
Mthobisi D's updateReviewer Update
06 Apr 2025, 07:58Allow me to withdraw the money from my account, then I will stop using Luno...you may permanently suspend my account after. I cannot fathom such treatment & unprofessionalism from you any longer!!!
MD
Mthobisi D's update06 Apr 2025, 07:58
Reviewer Update
Allow me to withdraw the money from my account, then I will stop using Luno...you may permanently suspend my account after. I cannot fathom such treatment & unprofessionalism from you any longer!!!
MD
Mthobisi D's updateReviewer Update
06 Apr 2025, 08:03Allow me yo withdraw all mh money today and after doing that, you may permanently close your account. Simple!!! Because I am tired of you guys. Really, I am. You have drained me for weeks over one simple matter.
MD
Mthobisi D's update06 Apr 2025, 08:03
Reviewer Update
Allow me yo withdraw all mh money today and after doing that, you may permanently close your account. Simple!!! Because I am tired of you guys. Really, I am. You have drained me for weeks over one simple matter.
MD
Mthobisi D's updateReviewer Update
06 Apr 2025, 08:18I want my money, then you can close that stupid ass luno account of yours!!!!
MD
Mthobisi D's update06 Apr 2025, 08:18
Reviewer Update
I want my money, then you can close that stupid ass luno account of yours!!!!
MD
Mthobisi D's updateReviewer Update
06 Apr 2025, 08:22If you don't do that, I will extend my experience about you guys to social media. I will ensure each and every experience is shared in detail to kill that little good image you think you have!!!
MD
Mthobisi D's update06 Apr 2025, 08:22
Reviewer Update
If you don't do that, I will extend my experience about you guys to social media. I will ensure each and every experience is shared in detail to kill that little good image you think you have!!!
MD
Mthobisi D's updateReviewer Update
06 Apr 2025, 21:37So you guys are just going to ignore me, pretend as if you do not see me complaining about your customer service?
MD
Mthobisi D's update06 Apr 2025, 21:37
Reviewer Update
So you guys are just going to ignore me, pretend as if you do not see me complaining about your customer service?
MD
Mthobisi D's updateReviewer Update
06 Apr 2025, 21:38It just shows & proves how unprofessional you guys really are. Ignoring someone who has money they are in need of from your platform. Typical!
MD
Mthobisi D's update06 Apr 2025, 21:38
Reviewer Update
It just shows & proves how unprofessional you guys really are. Ignoring someone who has money they are in need of from your platform. Typical!
MD
Mthobisi D's updateReviewer Update
06 Apr 2025, 21:41How do I even attend this? Should I now go to the police station so this matter should get resolved?
MD
Mthobisi D's update06 Apr 2025, 21:41
Reviewer Update
How do I even attend this? Should I now go to the police station so this matter should get resolved?
MD
Mthobisi D's updateReviewer Update
07 Apr 2025, 07:32I need my money Luno!!!
MD
Mthobisi D's update07 Apr 2025, 07:32
Reviewer Update
I need my money Luno!!!
MD
Mthobisi D's updateReviewer Update
07 Apr 2025, 07:33Un-suspend my account for today so I may withdraw my money!!! Then you can close that account because clearly you are very much unprofessional!!!
MD
Mthobisi D's update07 Apr 2025, 07:33
Reviewer Update
Un-suspend my account for today so I may withdraw my money!!! Then you can close that account because clearly you are very much unprofessional!!!
MD
Mthobisi D's updateReviewer Update
07 Apr 2025, 07:33Send me your customer service numbers so I may call you!!!
MD
Mthobisi D's update07 Apr 2025, 07:33
Reviewer Update
Send me your customer service numbers so I may call you!!!
MD
Mthobisi D's updateReviewer Update
07 Apr 2025, 07:33I am tired of you!!!
MD
Mthobisi D's update07 Apr 2025, 07:33
Reviewer Update
I am tired of you!!!
MD
Mthobisi D's updateReviewer Update
20 Apr 2025, 23:18I wouldn't recommend Luno to anybody. It's a BIG ****!
MD
Mthobisi D's update20 Apr 2025, 23:18
Reviewer Update
I wouldn't recommend Luno to anybody. It's a BIG ****!
MD
Mthobisi D's updateReviewer Update
20 Apr 2025, 23:19It's a BIG LYING COMPANY that takes people's money!
MD
Mthobisi D's update20 Apr 2025, 23:19
Reviewer Update
It's a BIG LYING COMPANY that takes people's money!
MD
Mthobisi D's updateReviewer Update
03 Sept 2025, 22:31Why not allow me withdraw my money from your platform sp I can end my business with you?
MD
Mthobisi D's update03 Sept 2025, 22:31
Reviewer Update
Why not allow me withdraw my money from your platform sp I can end my business with you?
MD
Mthobisi D's updateReviewer Update
03 Sept 2025, 22:32It's my money!
MD
Mthobisi D's update03 Sept 2025, 22:32
Reviewer Update
It's my money!
MD
Mthobisi D's updateReviewer Update
03 Sept 2025, 22:55Why not lift the ban so I may withdraw my money from your platform so I may end my business with you guys because you are being unprofessional now!
MD
Mthobisi D's update03 Sept 2025, 22:55
Reviewer Update
Why not lift the ban so I may withdraw my money from your platform so I may end my business with you guys because you are being unprofessional now!
MD
Mthobisi D's updateReviewer Update
03 Sept 2025, 22:55Because I'm the bad person now!
MD
Mthobisi D's update03 Sept 2025, 22:55
Reviewer Update
Because I'm the bad person now!
MD
Mthobisi D's updateReviewer Update
11 Sept 2025, 11:46Proof that Luno is busy doing it's long time clients wrongfully!
I gave them the video verification they needed and gave them the bank statement they required to confirm everything on their end!
Still, they do not want to allow me to withdraw my money from their App!
They are now making ridiculous requests! Things that do not have to do with the fact that, they do not want me to withdraw my money from their App!
I gave them the video verification they needed and gave them the bank statement they required to confirm everything on their end!
Still, they do not want to allow me to withdraw my money from their App!
They are now making ridiculous requests! Things that do not have to do with the fact that, they do not want me to withdraw my money from their App!
MD
Mthobisi D's update11 Sept 2025, 11:46
Reviewer Update
Proof that Luno is busy doing it's long time clients wrongfully!
I gave them the video verification they needed and gave them the bank statement they required to confirm everything on their end!
Still, they do not want to allow me to withdraw my money from their App!
They are now making ridiculous requests! Things that do not have to do with the fact that, they do not want me to withdraw my money from their App!
I gave them the video verification they needed and gave them the bank statement they required to confirm everything on their end!
Still, they do not want to allow me to withdraw my money from their App!
They are now making ridiculous requests! Things that do not have to do with the fact that, they do not want me to withdraw my money from their App!
MD
Mthobisi D's updateReviewer Update
11 Sept 2025, 11:47Why can't you be professional in this matter?
For once be professional!
For once be professional!
MD
Mthobisi D's update11 Sept 2025, 11:47
Reviewer Update
Why can't you be professional in this matter?
For once be professional!
For once be professional!
MD
Mthobisi D's updateReviewer Update
11 Sept 2025, 11:50I just want my money so I can stop using your Luno App.
I am disappointed & disgusted by how you treat your customers/ clients!
We have been trying to resolve a small matter for months! Months!!!!!
It is simple. Unlock my account so I can part-ways from your dirty business! I have had enough! I am tired!
I want my money!
I am disappointed & disgusted by how you treat your customers/ clients!
We have been trying to resolve a small matter for months! Months!!!!!
It is simple. Unlock my account so I can part-ways from your dirty business! I have had enough! I am tired!
I want my money!
MD
Mthobisi D's update11 Sept 2025, 11:50
Reviewer Update
I just want my money so I can stop using your Luno App.
I am disappointed & disgusted by how you treat your customers/ clients!
We have been trying to resolve a small matter for months! Months!!!!!
It is simple. Unlock my account so I can part-ways from your dirty business! I have had enough! I am tired!
I want my money!
I am disappointed & disgusted by how you treat your customers/ clients!
We have been trying to resolve a small matter for months! Months!!!!!
It is simple. Unlock my account so I can part-ways from your dirty business! I have had enough! I am tired!
I want my money!
MD
Mthobisi D's updateReviewer Update
11 Sept 2025, 11:51****ing ****mers!
MD
Mthobisi D's update11 Sept 2025, 11:51
Reviewer Update
****ing ****mers!