US
Uko S
1 reviews | Active since Jan 2021
18 Jan 2021, 12:52
Unlocking a luno account is a nightmare
I locked my luno account as I thought I transfer I made went to the wrong address I requested for my account to be unlocked and its been over 8days and still luno hasnt open my account even after sending them all the documents required . now I can't do business and am loosing money because of it. Lunos customer service is appalling to say the least
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Luno's replyOfficial
18 Jan 2021, 14:28Hi UKo,
We're sorry this has been your experience.
Please be advised that your query is being looked into by the relevant department.
As soon as we have more information, we will reply with feedback.
We thank you for your continued patience.
We are experiencing a high volume of queries at the moment and sincerely apologize for the delay in response.
^SR
We're sorry this has been your experience.
Please be advised that your query is being looked into by the relevant department.
As soon as we have more information, we will reply with feedback.
We thank you for your continued patience.
We are experiencing a high volume of queries at the moment and sincerely apologize for the delay in response.
^SR
Luno's reply18 Jan 2021, 14:28
Official
Hi UKo,
We're sorry this has been your experience.
Please be advised that your query is being looked into by the relevant department.
As soon as we have more information, we will reply with feedback.
We thank you for your continued patience.
We are experiencing a high volume of queries at the moment and sincerely apologize for the delay in response.
^SR
We're sorry this has been your experience.
Please be advised that your query is being looked into by the relevant department.
As soon as we have more information, we will reply with feedback.
We thank you for your continued patience.
We are experiencing a high volume of queries at the moment and sincerely apologize for the delay in response.
^SR