Unlock my Luno account and give me access to my funds

I have been using Luno since June 2020 with no issues depositing and trading before I got an e-mail in November 2023 to send personal details to verify my account. I uploaded the required details on the app and the website, but did not get any confirmation of receipt. I checked my status and noticed that I was fully verified, so was not concerned. In March 2024 I received a new e-mail from Luno indicating I needed to provide personal details within 7 days or my account would be locked. I wrote back that the details had been uploaded and sent the details previously prepared again on 8 March 2024. On 11 March 2024 they acknowledged receipt and asked for an updated photo with ID which I immediately sent. On 12 March 2024 Luno indicated that they were reviewing these documents and would get back to me. Since then I have been unable to get any response on when this would be resolved. There is no way of phoning them, e-mailing or speaking to a person. I try to log notifications daily and have requested assistance via the bot, but all responses from Luno have stopped although my account is still locked. I cannot trade and I cannot withdraw my available funds. Essentially I am prevented from accessing my own funds without any further explanation or means to resolve any remaining issue. It is a disgrace that there is no way to contact or speak to a person at Luno to resolve this. I need access to my account immediately!!!