PM
Prince M
1 reviews | Active since Feb 2025
07 Feb 2025, 10:16
Unjustified Account Closure and Poor Communication
I’ve been a loyal user of Luno, engaging only in legitimate activities like depositing funds, buying and holding cryptocurrency, and staking. Without warning, my account was flagged and closed for allegedly engaging in “prohibited activity,” with no specific evidence or details provided.
Luno’s vague accusations suggest I violated their Terms of Use, despite my actions being entirely aboveboard. They ignored multiple support emails and have refused to clarify what I supposedly did wrong. This baseless claim has left me without access to my funds, and their lack of transparency is unacceptable.
If you value customer service, clear communication, and fair treatment, consider avoiding this platform. I expected better from a company that handles people’s money.
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Replies (2)
Luno's replyOfficial
07 Feb 2025, 15:53Hi Prince, we value your feedback regarding this matter. We have received your last email and are reviewing it to provide further updates. ^EM
Luno's reply07 Feb 2025, 15:53
Official
Hi Prince, we value your feedback regarding this matter. We have received your last email and are reviewing it to provide further updates. ^EM
PM
Prince M's updateReviewer Update
09 Feb 2025, 17:55Luno, Your Response Is Inadequate and Irresponsible
Let me be perfectly clear, I am beyond frustrated with your response. This isn’t just a feedback issue, and it certainly isn’t something that can be brushed off with vague assurances. I have no access to my funds, and your team’s complete lack of urgency is not only unacceptable it’s downright irresponsible. You’ve had almost a month to investigate this and still haven't provided any concrete answers.
The situation is simple, I have a legitimate account with legitimate activity and no violations on my end, yet I’m being treated as if I’ve done something wrong. This is not just a customer service issue, this is a serious breach of trust. My money is locked away with no clear reason, and your response so far has been completely inadequate.
The lack of transparency at every stage is creating an environment where I can only assume the worst about Luno’s internal practices. You say my case is being reviewed, but that sounds like a stall tactic to delay taking responsibility for your actions. I need real answers, not more vague promises of updates.
If this issue isn’t resolved immediately, I will take further action. I will escalate this publicly until I get a clear and satisfactory resolution. I won’t let you continue to hide behind generic responses and prolonged delays while I am left in the dark about my own funds.
This is not just a complaint it’s a demand for action. I expect a direct and detailed response, and I will not rest until my money is returned and my concerns addressed.
Let me be perfectly clear, I am beyond frustrated with your response. This isn’t just a feedback issue, and it certainly isn’t something that can be brushed off with vague assurances. I have no access to my funds, and your team’s complete lack of urgency is not only unacceptable it’s downright irresponsible. You’ve had almost a month to investigate this and still haven't provided any concrete answers.
The situation is simple, I have a legitimate account with legitimate activity and no violations on my end, yet I’m being treated as if I’ve done something wrong. This is not just a customer service issue, this is a serious breach of trust. My money is locked away with no clear reason, and your response so far has been completely inadequate.
The lack of transparency at every stage is creating an environment where I can only assume the worst about Luno’s internal practices. You say my case is being reviewed, but that sounds like a stall tactic to delay taking responsibility for your actions. I need real answers, not more vague promises of updates.
If this issue isn’t resolved immediately, I will take further action. I will escalate this publicly until I get a clear and satisfactory resolution. I won’t let you continue to hide behind generic responses and prolonged delays while I am left in the dark about my own funds.
This is not just a complaint it’s a demand for action. I expect a direct and detailed response, and I will not rest until my money is returned and my concerns addressed.
PM
Prince M's update09 Feb 2025, 17:55
Reviewer Update
Luno, Your Response Is Inadequate and Irresponsible
Let me be perfectly clear, I am beyond frustrated with your response. This isn’t just a feedback issue, and it certainly isn’t something that can be brushed off with vague assurances. I have no access to my funds, and your team’s complete lack of urgency is not only unacceptable it’s downright irresponsible. You’ve had almost a month to investigate this and still haven't provided any concrete answers.
The situation is simple, I have a legitimate account with legitimate activity and no violations on my end, yet I’m being treated as if I’ve done something wrong. This is not just a customer service issue, this is a serious breach of trust. My money is locked away with no clear reason, and your response so far has been completely inadequate.
The lack of transparency at every stage is creating an environment where I can only assume the worst about Luno’s internal practices. You say my case is being reviewed, but that sounds like a stall tactic to delay taking responsibility for your actions. I need real answers, not more vague promises of updates.
If this issue isn’t resolved immediately, I will take further action. I will escalate this publicly until I get a clear and satisfactory resolution. I won’t let you continue to hide behind generic responses and prolonged delays while I am left in the dark about my own funds.
This is not just a complaint it’s a demand for action. I expect a direct and detailed response, and I will not rest until my money is returned and my concerns addressed.
Let me be perfectly clear, I am beyond frustrated with your response. This isn’t just a feedback issue, and it certainly isn’t something that can be brushed off with vague assurances. I have no access to my funds, and your team’s complete lack of urgency is not only unacceptable it’s downright irresponsible. You’ve had almost a month to investigate this and still haven't provided any concrete answers.
The situation is simple, I have a legitimate account with legitimate activity and no violations on my end, yet I’m being treated as if I’ve done something wrong. This is not just a customer service issue, this is a serious breach of trust. My money is locked away with no clear reason, and your response so far has been completely inadequate.
The lack of transparency at every stage is creating an environment where I can only assume the worst about Luno’s internal practices. You say my case is being reviewed, but that sounds like a stall tactic to delay taking responsibility for your actions. I need real answers, not more vague promises of updates.
If this issue isn’t resolved immediately, I will take further action. I will escalate this publicly until I get a clear and satisfactory resolution. I won’t let you continue to hide behind generic responses and prolonged delays while I am left in the dark about my own funds.
This is not just a complaint it’s a demand for action. I expect a direct and detailed response, and I will not rest until my money is returned and my concerns addressed.