1 reviews | Active since Nov 2022
UNHAPPY AND WANT ANSWERS AND MY PROFIT
I'm very unhappy with Luno. I was referred to an Agent that will guide me through the process and explain how I received profit from the amount I paid to get invested / trade with. I have paid the deposit for my first trade / investment and received an email the next day saying I have a profit of R35000.00. In order for me to receive my profit I need to pay R5000.00 to upgrade my account, so I message to Agent (Admin) asking what this is and he said I need to pay the R5000.00. After a long discussion I paid R1700.00( this was my last money) to the Agent, instead of paying the money into the previous account this looked like a private account. He promised me that I will receive my R35000.00 by midday so then I asked was this the only money I needed to pay in order to receive my profit and he promised me yes there will be no more money for me to pay in. Received an email the next day saying: ๐๐๐๐ข๐จ๐ก๐ง ๐ข๐ก ๐ฃ๐๐ก๐๐๐ก๐
๐๐๐๐ : This account is on pending. The network is on stabilize you have to boost the network signal so your profits will be able to reflect inside your bank account asap ๐ ๐ฏ๐ผ๐ผ๐๐๐ฒ๐ฟ ๐ถ๐ ๐ด๐ผ๐ถ๐ป๐ด ๐๐ผ ๐ฐ๐ผ๐๐ ๐๐ผ๐ : R6,500 You are required to chat up your account manager for guideline ๐ฐ๐ผ๐ป๐ด๐ฟ๐ฎ๐๐๐น๐ฎ๐๐ถ๐ผ๐ป. Thanks for trading with LUNO trading platform
WHAT THE HELL IS THIS? The Agent again promised me that this, the R6500.00 is the last payment then I receive my profit! I don't have that amount of cash and then the Agent demanded the money and said I must borrow the money from friends and family!! I have all the whatsapps and emails from this agent including the pop's for the amounts I've paid.
I want my money that I have made profit of including the amount I have made to upgrade my account - which so by the way I have no access to because he never showed me I just got a code to send to him to create it!!!
We're sincerely sorry to hear about your experience.
It's important to note that Luno isn't affiliated with any third-party organisations, trading, or investment schemes and we'd never encourage you to send funds out of your Luno wallet. We also don't have any traders working for us on social media. We can confirm that the person you have been in contact with does not work for Luno.
Always keep these points in mind if you're unsure whether you're interacting with the real Luno or not:
1) We don't give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
2) We'll never (seriously, never ever) ask for your password, 2FA codes or One-Time-PIN. Please donโt share these with anyone โ even if they say they work at Luno.
3) We don't ask customers to share their screen for assistance.
4) We currently don't have a phone number you can call us on. We'll never message you privately on Whatsapp or Telegram, or send emails from a private email account like Gmail, Hotmail or Yahoo. We'll only send you emails from the following official email addresses:
- ***
- ***
- ***
- @engage.luno.com
- @announcement.luno.com
5) There are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****.
If you're concerned that you may be the victim of a ****, we strongly encourage you to report the relevant transactions made from your account. Please provide as much information as possible to give us a better understanding of what happened. You can do so here https://t.co/dvxz6VSgjU
We'll ensure you're further informed.
^CP
We're sincerely sorry to hear about your experience.
It's important to note that Luno isn't affiliated with any third-party organisations, trading, or investment schemes and we'd never encourage you to send funds out of your Luno wallet. We also don't have any traders working for us on social media. We can confirm that the person you have been in contact with does not work for Luno.
Always keep these points in mind if you're unsure whether you're interacting with the real Luno or not:
1) We don't give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
2) We'll never (seriously, never ever) ask for your password, 2FA codes or One-Time-PIN. Please donโt share these with anyone โ even if they say they work at Luno.
3) We don't ask customers to share their screen for assistance.
4) We currently don't have a phone number you can call us on. We'll never message you privately on Whatsapp or Telegram, or send emails from a private email account like Gmail, Hotmail or Yahoo. We'll only send you emails from the following official email addresses:
- ***
- ***
- ***
- @engage.luno.com
- @announcement.luno.com
5) There are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****.
If you're concerned that you may be the victim of a ****, we strongly encourage you to report the relevant transactions made from your account. Please provide as much information as possible to give us a better understanding of what happened. You can do so here https://t.co/dvxz6VSgjU
We'll ensure you're further informed.
^CP