sB
steve B

1 reviews | Active since Feb 2019

19 Apr 2021, 16:24

Unconfirmed incoming transactions

Awaiting withdrawal since 14th April 2021. Incoming bitcoin transaction still unconfirmed Reference number *** Urgent please

0
Replies (4)
sB
steve B's update19 Apr 2021, 16:33
Reviewer Update
Ticket number *** urgent please see what is happening with my transaction
Luno
Luno's reply20 Apr 2021, 07:37
Official
Hi Steve,

We’re so sorry to hear that you’ve had a bad experience with us.


We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual. 


We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times. 


We really appreciate your feedback and hope to earn back your trust soon. 

^AB
Luno
Luno's reply20 Apr 2021, 07:37
Official
Hi Steve,

We’re so sorry to hear that you’ve had a bad experience with us.


We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual. 


We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times. 


We really appreciate your feedback and hope to earn back your trust soon. 

^AB
Luno
Luno's reply20 Apr 2021, 07:37
Official
Hi Steve,

We’re so sorry to hear that you’ve had a bad experience with us.


We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual. 


We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times. 


We really appreciate your feedback and hope to earn back your trust soon. 

^AB