Unable to Pay Money from My Bank Account into my Luno Account

I am writing to express my profound dissatisfaction with the service and functionality of the Luno platform, particularly regarding persistent issues with depositing funds into my Luno crypto account and the inadequate response from your customer care department.

Over the past few days, I have made over 30 attempts to transfer funds from both my Capitec and FNB accounts to my Luno crypto account, all of which have been unsuccessful. Despite reaching out to your customer care department to report this issue, I was informed by a consultant that I had already made successful transactions. This claim is inaccurate, as subsequent attempts to deposit funds continued to fail repeatedly.

Rather than investigating the root cause of these persistent issues, my concerns were dismissed as a non-issue, with no accountability taken by Luno for what appears to be a failure on your platform. I have also contacted both Capitec and FNB, and both banks confirmed that the problem lies with Luno’s platform, not with their systems.

The lack of proper investigation, poor communication, and inadequate correspondence from your support team have significantly eroded my confidence in Luno. This experience has been frustrating and unacceptable, and it raises serious concerns about the reliability of your platform.

I strongly advise anyone considering using Luno to be cautious, as the company’s failure to address critical issues and provide effective customer support is deeply concerning. I urge Luno to take immediate action to resolve these issues and restore trust in your service.