Trying to get my bitcoin from my closed account

I received bitcoin on my closed account because I forgot to change my receiving address, I've been sending emails since the 1st but I still haven't received any feedback. I'm so tired of reaching out because you guys clearly don't care about your customers. I don't know why you keep someone's receiving address active after closing their account, now I have to go through this while I need the money and have to use it for important things. My email address is *** and my refence number is ***.