1 reviews | Active since Mar 2009
Think Twice!
To whom it may concern,
Recently I linked my bank account with Luno to make it more seamless ..I always used to an instant EFT but tried it as its cheaper and not waiting 2 days for it to reflect in my Luno account. Well long story short...I did use the application and was debited from my bank account but did not show in my Luno account..
Sent messages on their Luno app and was given a run around to get bank statements aswell as proof of payments..
That done..and guess what...STILL WAITING! Time is money...and I will not deposit 1 more cent in that account untill this is been sorted..and I used to in the past easy deposit 6-7000 rand a time and never had a issue..but now?? Can even sort out a small amount of money for a deposit...What they going to say or do if you deposit 1 Bitcoin or even 10 Bitcoin?
Just stating my experience I have had up until of late..
Think twice...
Wayne
Thank you for the detailed explanation of what you have experienced.
Our team will sometimes need to request additional information in order to properly address your issue and while we understand this could give the impression of making things take longer, it is sometimes necessary in order to ensure your funds reach your Luno account if there has been an issue.
I can see that a specialized team is currently looking into your query about your deposit and you should be receiving a response from them soon.
Thank you for your patience and understanding.
We look forward to bringing your concern about your deposit to its conclusion.
Best regards,
^DL
Thank you for the detailed explanation of what you have experienced.
Our team will sometimes need to request additional information in order to properly address your issue and while we understand this could give the impression of making things take longer, it is sometimes necessary in order to ensure your funds reach your Luno account if there has been an issue.
I can see that a specialized team is currently looking into your query about your deposit and you should be receiving a response from them soon.
Thank you for your patience and understanding.
We look forward to bringing your concern about your deposit to its conclusion.
Best regards,
^DL