SM
Sizukiseni M
1 reviews | Active since May 2023
30 May 2023, 15:28
THEY HOLDING MY MONEY HOSTAGE.
They hide behind "protecting our clients" when in reality they are the ones de*****ing us. Why would you lock an account for no reason because my account was never compromised? I've done so many verifications already but its still locked. Who are you protecting then? I asked them to refund me, all of a sudden they stop responding to emails. I don't want your account anymore, I just want MY money. YOU ARE ****MMING ME NOW. You can't restrict my access and HOLD my money, choose one. Give me MY MONEY
We need an online campaign against this company in all social media platforms because your clients can't be complaining about the same thing if you're really FOR THEM or protecting them.
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Replies (2)
Luno's replyOfficial
30 May 2023, 16:09Hi Sizukiseni,
We're sincerely sorry to hear about your experience.
Due to the nature of your concern, we're unable to discuss this matter on this platform for security reasons.
We can assure you that your concern is being looked into by a specialized team and they'll reach out to you via email accordingly.
We appreciate your patience and understanding in this regard.
^CP
We're sincerely sorry to hear about your experience.
Due to the nature of your concern, we're unable to discuss this matter on this platform for security reasons.
We can assure you that your concern is being looked into by a specialized team and they'll reach out to you via email accordingly.
We appreciate your patience and understanding in this regard.
^CP
Luno's reply30 May 2023, 16:09
Official
Hi Sizukiseni,
We're sincerely sorry to hear about your experience.
Due to the nature of your concern, we're unable to discuss this matter on this platform for security reasons.
We can assure you that your concern is being looked into by a specialized team and they'll reach out to you via email accordingly.
We appreciate your patience and understanding in this regard.
^CP
We're sincerely sorry to hear about your experience.
Due to the nature of your concern, we're unable to discuss this matter on this platform for security reasons.
We can assure you that your concern is being looked into by a specialized team and they'll reach out to you via email accordingly.
We appreciate your patience and understanding in this regard.
^CP
SM
Sizukiseni M's updateReviewer Update
30 May 2023, 23:27I've done every single verification you requested so now/a benefit of the doubt and see if you'll keep your promise to have my account unlocked and release my funds.
SM
Sizukiseni M's update30 May 2023, 23:27
Reviewer Update
I've done every single verification you requested so now/a benefit of the doubt and see if you'll keep your promise to have my account unlocked and release my funds.