Terrible Customer Service

I've been a Luno user for 2 months, and while their platform may be user-friendly, the customer service is shockingly disappointing.

First, the response times are abysmal. When I encountered an issue with trying to sell and then resetting my password, it took days to even get an acknowledgment. Automated responses do little to assure customers when their money or account is at stake.

When I finally got a response, the support team's answers were vague and unhelpful, often redirecting me to generic FAQs that I had already tried to navigate. There was no sense of urgency or accountability, which is particularly concerning when dealing with financial matters.

On top of that, there seems to be a lack of escalation options. After repeated follow-ups, I was left feeling ignored, as though my concerns weren't a priority. This is unacceptable for a platform that handles sensitive transactions.