TAKE OUT YOUR MONEY NOW IF YOU CAN

Item: Luno
Rating: 1
Author: Nkcubeko M

STRAIGHT UP ****MING AT THIS POINT

My sister and I deposited R2550 to Luno using my sister's account but its OUR money. Immediately after we deposited, Luno locked her account for absolutely no reason. Mind the account has 2FA and completely verified. We contacted Luno many times, they asked her to verify her account. She did the video verification AND a phone call verification but STILL they did not unlock it... Today, they emailed her telling her to log out and log back in on her account (A TRAP TO GET HER TO LOSE THE ACCOUNT, we've seen this soo many times happening to people). They told her to change her email address's password (which has NOTHING TO DO WITH LUNO). They told her to disable the SEND feature on her wallet (Meaning she cannot take money OUT of Luno). They told her more "verifications" are coming too. All those verifications were all for nothing. They are straight up ****ming us NOW. Clearly they are not helping. And we won't stop fighting them.

Helpful (0)

Replies (2)

Nkcubeko M's updateReviewer Update

30 May 2023, 14:03

You have not given us any reason as to why the account was locked from the get go. The account was never compromised, otherwise we would have reported it.. So as we had previously said, ALL we want from LUNO now money, nothing more, nothing less. Keep the profits, security and everything that belongs to Luno. You can keep the account, you can even remove us from your platform indefinitely after you have given us our money, JUST don't hold our money. If you suspected anything about the account, you shouldn't have allowed to deposit from the beginning. So GIVE US OUR MONEY and we'll be gone.. Nevermind the security of the account, just return the money. We did not use a bank transfer to deposit so the bank account definitely belongs to us cos we used a bank app. Its the most secure deposit method. So send it to the account from where the money was sent. You have the records, otherwise we can provide the records anytime

Nkcubeko M's update30 May 2023, 14:03

Reviewer Update

Luno's replyOfficial

30 May 2023, 16:15

Hi Nkcubeko,

Thank you for your response.

Due to the nature of your concern, we will not be able to discuss this on this platform.

A member of our support team will ensure that you're further informed via email accordingly.

Thank you for your patience and understanding while we work to resolve this for you.

^CP

Luno's reply30 May 2023, 16:15

Official