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Bijo S

1 reviews | Active since Jul 2016

12 Jan 2021, 12:29

support is non-existent - do not recommend

Ive been waiting over a week and still no response from Luno. I am locked out of my accound and have been trying to disable 2fa. No response from them. I have send all the required info and 4 follow-up mails. Altcointrade was able to assist me in 1 day. This is atrocious customer service.

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Replies (6)
BS
Bijo S's update12 Jan 2021, 12:36
Reviewer Update
my support reference is ***

Luno
Luno's reply12 Jan 2021, 13:59
Official
Hi Bijo,

We are sorry to hear of your frustrating experience.

Our support team is currently receiving a high volume of contacts which means responses take longer than usual.

We are unable to see the number provided in your communication. Kindly share your ticket number and we will alert the relevant team.

^TP

Best regards,

BS
Bijo S's update12 Jan 2021, 14:13
Reviewer Update
Hi the ref is  *** 

 1 6 6 2 2 7 8 

BS
Bijo S's update12 Jan 2021, 15:23
Reviewer Update
my email is *** and my cell is ***
BS
Bijo S's update13 Jan 2021, 13:20
Reviewer Update
I am still waiting for your support team to contact me. I have provided you with the necessary information above. Please assist urgently. I am considering taking this up with the ombudsman.
BS
Bijo S's update22 Aug 2021, 21:21
Reviewer Update
Luno has resolved this issue. Thanks Luno support.