Still unable to use my Luno wallet

Item: Luno
Rating: 1
Author: Tebogo T

The service I'm receiving from Luno does not even deserve a single star. It has been 19 days now & my query still has not been resolved & I'm sitting with unpaid debts

Helpful (0)

Replies (2)

Luno's replyOfficial

18 Nov 2021, 16:11

Hi,

We're sorry to hear this has been your experience with us.

Please rest assured that your query has been escalated and that it is with the relevant team.

We'd like to thank you for your patience while this is being resolved.

Luno's reply18 Nov 2021, 16:11

Official

Tebogo T's updateReviewer Update

18 Nov 2021, 16:33

I've been getting the same response for almost 3 weeks now & I'm afraid that won't pay my outstanding bills.
What frustrates even more is that no one is telling me why my query is taking so long & what this "relevant" department is doing to resolve the matter

Tebogo T's update18 Nov 2021, 16:33

Reviewer Update