Still struggling after a week of back and forth to get account unlocked.

Since my last review LUNO has come back to me. I've shared authentication photos, passport copies, bank statements, changed my 2FA, changed my password, logged in and out, given reason why and how amounts were paid, but my account is still locked after a week. Everytime a different consultant picks up the query and kicks the can down the road. LUNO has all my information but still keeping my account locked. It seems like they are sending me for a loop and just holding on to my funds. Crypto investing is already risky, while its great to have security measures, they should not add additional risk to traders and investors by fear of if they will ever get access to their funds again. I'm willing to change this review if this gets sorted soon.