JM
Justin M

1 reviews | Active since Apr 2021

21 Sept 2021, 19:15

Stay Off Luno - They do not value customers

Pathetic service received after money was sent to a wallet address created by the platform.

They take no ownership no responsibility - I sent funds to a wallet created by them and they telling me after the funds has been sent that I'm liable for the fault... there fees are ridiculous they are ******** the average investor/trader... Stay off this platform they have no remorse for customers who lose money because of their poor system integration with the modern day market.

This was a withdrawal i was planning to make to do grocery shopping - i have a kid they do not care for circumstance to a situation they created!!!

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Replies (2)
JM
Justin M's update21 Sept 2021, 19:19
Reviewer Update
They even refuse to provide me Ombudsman details to take further action... they **** for the long... been with them for years but clearly it means nothing
Luno
Luno's reply21 Sept 2021, 20:54
Official
Hi Justin,

We apologize for any inconvenience caused.

I have reviewed your account and can confirm that you have logged a formal complaint with regard to your specific issue. 
A member of our complaints department will be in touch with you regarding the investigation of your complaint. 

Please refer to "HOW THE COMPLAINT WILL BE HANDLED AT LUNO" on our help page at: 
https://www.luno.com/en/legal/complaints

^SB