AW
Anton W
1 reviews | Active since Apr 2021
07 Apr 2021, 22:16
Stay away from LUNO FOR BITCOIN
Luno bitcoin account hacked with zero notifications via email or sms and all funds withdrawn and they just say bad luck and sorry.. no cell contacts no feedback from ***** investigators no local offices or call centre with zero support and extremely high risk security on app ... beware of luno hackers and zero support where your funds get ****** and they offer zero support
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Replies (1)0
Replies (1)
Luno's replyOfficial
08 Apr 2021, 06:33Hi Anton,
We're sorry this has been your experience.
It’s very important that you secure your Luno account, if you haven’t already done so.
You can find steps to change your password, enable two-factor authentication, and set up several different security features here: https://www.luno.com/help/en/articles/***
Luno has strong internal security procedures aimed at keeping your funds safe, but it’s important that you also take precautions to ensure that you’re the only person with access to your Luno account. You can read more about this here: https://www.luno.com/en/legal/safe
We do see that you’ve already reported this to us on 07/04/2021, and we’ll be in touch as soon as possible.
^SR
We're sorry this has been your experience.
It’s very important that you secure your Luno account, if you haven’t already done so.
You can find steps to change your password, enable two-factor authentication, and set up several different security features here: https://www.luno.com/help/en/articles/***
Luno has strong internal security procedures aimed at keeping your funds safe, but it’s important that you also take precautions to ensure that you’re the only person with access to your Luno account. You can read more about this here: https://www.luno.com/en/legal/safe
We do see that you’ve already reported this to us on 07/04/2021, and we’ll be in touch as soon as possible.
^SR
Luno's reply08 Apr 2021, 06:33
Official
Hi Anton,
We're sorry this has been your experience.
It’s very important that you secure your Luno account, if you haven’t already done so.
You can find steps to change your password, enable two-factor authentication, and set up several different security features here: https://www.luno.com/help/en/articles/***
Luno has strong internal security procedures aimed at keeping your funds safe, but it’s important that you also take precautions to ensure that you’re the only person with access to your Luno account. You can read more about this here: https://www.luno.com/en/legal/safe
We do see that you’ve already reported this to us on 07/04/2021, and we’ll be in touch as soon as possible.
^SR
We're sorry this has been your experience.
It’s very important that you secure your Luno account, if you haven’t already done so.
You can find steps to change your password, enable two-factor authentication, and set up several different security features here: https://www.luno.com/help/en/articles/***
Luno has strong internal security procedures aimed at keeping your funds safe, but it’s important that you also take precautions to ensure that you’re the only person with access to your Luno account. You can read more about this here: https://www.luno.com/en/legal/safe
We do see that you’ve already reported this to us on 07/04/2021, and we’ll be in touch as soon as possible.
^SR