SO MANY CANNOT ACCESS THEIR OWN ACCOUNTS AND INVESTMENT - *****

Luno

I have invested in this company +_ 3 years ago... yet CANNOT get access to my account, no matter what as my email changed. Thus to get in U have to use my defunked email. NO amount of their articles, help centre blah blah can do a damn thing to correct, and MOST disturbingly they say their email:ticket response is abt 5 days??? I keep getting ticket numbers and NO response. Luno, has also upon request asked Telkom 1023 telephone number listing NOT to be public, there is NO address shown in Za, and also NO person even in a simple live chat. I have seen HUUUUUNDREDS of people who on hellp peter and other platforms are being BLOCKED FROM THEIR OWN MONEY/INVESTMENT> I have contacted the Consumer Complaints Commission, the National Consumer Bureau and also companies that DO reg. companies etc... and tel/address is mandatory!!! With all those flashy billboards around Cape Town advertising Luno??? I am putting up MY plight here ON luno Facebook page, as I have received NO help for over 5 weeks now, some people waiting for last 3 years!!! I await LUNO response with FULL access to my funds and a simple email/cell transfer as i have all my ID/proof of address etc to verify ownership. I will allow 48 hours for a PERSON or STAFF member at Luno to contact me DM/PM onMY Facebook page. Failing that, I have collated MANY pages of now only me, but countless others and will take said information of seemingly DELIBERATE obstruction TO my account and money to the Commercial Crimes Unit. All the other exchanges have near immediate access and response in person or email, and NOT a problem. LUNO is seemingly avoiding clients with money that THEY are holding as ransom, due to a "deliberate?" off page, notmy problem "help" haha lol lol centre. This is NOT acceptable. And Luno, kindly do NOT send me a link to a "help" article... have tried them all and Lono has created a loop whereby you cannot get into your account for love or money. Kindly share this with as many people as you can, as your moneyt/trust is NOT safe with Luno, and I am NOT going to let this rest until I, as a consumer of their company get the assistance i need and am entitled too. www.facebook.com/staceyfranceskelly Finally LUNO - your CONTACT details... ie. telephone and address for the MANY disgruntled and misled customers who are failing to protect as per the Consumer Act. I ask WHY your company, like ALL others do, CHOOSES a 'no contact' policy with YOUR company. Ridiculous and HIGHLY suspicious.