Shocking Treatment regarding KYC and Anti-Money LAundering process !

Luno's support desk and the way they deal with customers absolutely sucks ! They are rude, unsupportive and incapable of escalating a problem when they can see it is becoming a major issue. I had a simple misunderstanding when funding my account, where we decided that my wife would deposit money from her savings account. We actually wanted to make her the account holder, with my permission. No thats not possible, so keep it in my name. Fine, so now I must send them all the documents which show that I paid the money to my wife, and then she paid it into my Luno account. Oh no, that is also not good enough, they now have frozen my account ! All of this has taken 2 weeks of emails backwards and forwards. Meanwhile, we have bought BTC and Solana with the monies deposited !!

SO now they must return my money - R 250,000 !!! The saga continues !!

I would advise anyone to NEVER put your money with Luno - they make sure that they are allways in the right, and the customer is always in the wrong ! There is no 2 way communication or attempt to find a solution.

But they take your money and allow you to trade !!