Shocking service
Today someone got into my account and as i realised someone is trying to get in , i locked the account and got the message to say that the account is locked for 7 days and no transactions could take place . Yet 10 minutes later someone transferred BTC out of my account and all Luno can say we are sorry that happened to you . What is the purpose of locking the account and now i cant get into the account at all to see what is happening and the service from Luno is shocking
Helpful (0)
Replies (1)0
Replies (1)
Luno's replyOfficial
14 Oct 2022, 13:24Hi Marius,
We're sincerely sorry to hear about your experience.
We can assure you that your concern is currently with the relevant team and they'll further assist you with this matter.
Please await their correspondence via email accordingly.
We appreciate your patience and understanding in this regard.
^CP
We're sincerely sorry to hear about your experience.
We can assure you that your concern is currently with the relevant team and they'll further assist you with this matter.
Please await their correspondence via email accordingly.
We appreciate your patience and understanding in this regard.
^CP
Luno's reply14 Oct 2022, 13:24
Official
Hi Marius,
We're sincerely sorry to hear about your experience.
We can assure you that your concern is currently with the relevant team and they'll further assist you with this matter.
Please await their correspondence via email accordingly.
We appreciate your patience and understanding in this regard.
^CP
We're sincerely sorry to hear about your experience.
We can assure you that your concern is currently with the relevant team and they'll further assist you with this matter.
Please await their correspondence via email accordingly.
We appreciate your patience and understanding in this regard.
^CP