WG
Wayne G
1 reviews | Active since Jul 2011
11 Nov 2024, 19:47
Shady practice
Been a Luno customer since they were bitX. Sang their praises for years. This week I’ve had my account locked because their payment partner *****ed up and didn’t fulfil the transaction. Now I suffer in one of the best times in market history.
No information given about the transaction details. No phone call to discuss, just a ***ardly email from a no-reply address. It’s tantamount to ******ion - Lock your account and ask for money without any validation.
Shame on you Luno. You’ve lost a customer and everyone I recommended to you to over the years will be warned that you are just like any other CEX abusing power.
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Luno's replyOfficial
11 Nov 2024, 19:59Hi Wayne,
We do apologize for the inconvenience this issue has caused you.
The relevant team is working on getting this sorted ASAP. I noted that you've reached out to us and our support team will be in touch with you shortly.
Thanks for your understanding. ^RB
We do apologize for the inconvenience this issue has caused you.
The relevant team is working on getting this sorted ASAP. I noted that you've reached out to us and our support team will be in touch with you shortly.
Thanks for your understanding. ^RB
Best regards,
Luno's reply11 Nov 2024, 19:59
Official
Hi Wayne,
We do apologize for the inconvenience this issue has caused you.
The relevant team is working on getting this sorted ASAP. I noted that you've reached out to us and our support team will be in touch with you shortly.
Thanks for your understanding. ^RB
We do apologize for the inconvenience this issue has caused you.
The relevant team is working on getting this sorted ASAP. I noted that you've reached out to us and our support team will be in touch with you shortly.
Thanks for your understanding. ^RB
Best regards,