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salmaan G
1 reviews | Active since Oct 2021
09 Nov 2021, 15:20
**** - Still waiting for my withdrawl 9 months later
I made a withdrawal on the 15th Feb 2021 of R10 000 to date it's been 9 months and I still have not received my withdrawal to my FNB account. Luno keeps insisting that the funds have been paid yet they refuse to provide valid proof of payment. I have been to FNB over 100 times and they cannot assist as the funds never came into my account. They keep giving me **** reference numbers to go to FNB with that do not exist. Now they keep saying that the payment team is investigating then the next thing is there is nothing we can do.
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Replies (2)
Luno's replyOfficial
09 Nov 2021, 16:34Hi Salmaan,
We regret to hear that this has been your experience. We see the team has been in contact with you earlier today with an update. Please note that we have escalated your query to the relevant team who will be in touch via email as soon as possible.
We appreciate your patience while we look into this for you.
We regret to hear that this has been your experience. We see the team has been in contact with you earlier today with an update. Please note that we have escalated your query to the relevant team who will be in touch via email as soon as possible.
We appreciate your patience while we look into this for you.
Luno's reply09 Nov 2021, 16:34
Official
Hi Salmaan,
We regret to hear that this has been your experience. We see the team has been in contact with you earlier today with an update. Please note that we have escalated your query to the relevant team who will be in touch via email as soon as possible.
We appreciate your patience while we look into this for you.
We regret to hear that this has been your experience. We see the team has been in contact with you earlier today with an update. Please note that we have escalated your query to the relevant team who will be in touch via email as soon as possible.
We appreciate your patience while we look into this for you.
sG
salmaan G's updateReviewer Update
09 Nov 2021, 16:46How much longer can i wait its been 9 month's and you guys keep saying the same thing?? The email earlier says that I should go check at fnb but i have told u guys on 10000 emails that i have been to fnb and they cannot assist?? You guys refuse to provide me a proof of payment from standard bank to fnb that verifys this, why is that?? There is no number i can phone to speak to a human which is even worst frustrating. Looking at past reviews looks like you guys are known for *****ing funds
sG
salmaan G's update09 Nov 2021, 16:46
Reviewer Update
How much longer can i wait its been 9 month's and you guys keep saying the same thing?? The email earlier says that I should go check at fnb but i have told u guys on 10000 emails that i have been to fnb and they cannot assist?? You guys refuse to provide me a proof of payment from standard bank to fnb that verifys this, why is that?? There is no number i can phone to speak to a human which is even worst frustrating. Looking at past reviews looks like you guys are known for *****ing funds