JE
Jan E
1 reviews | Active since May 2021
06 May 2021, 12:15
RUN!!! They wont allow you to withdraw your funds!Disgusting ****!
DO NOT DEPOSIT YOUR MONEY BECAUSE LUNO WILL NOT LET YOU WITHDRAW!! This is the worst trading platform and even worse customer service. In the middle of a pandemic and ripping poor people of the little money that we have. I have tried to contact support for Luno South Africa but there is nothing except a pathetic generic response when I sent a query regarding withdrawal issues because I could not withdraw my funds. There are lots of complaints on here about Luno and yet they do absolutely nothing. Give me my money back! You have my number..call me and do not bother giving me a link to report because I have done that several times!
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Luno's replyOfficial
06 May 2021, 13:19Hello Jan,
I am sorry to hear of the experience you've had with us.
After reviewing your query, I can see that our team has responded to you after your ticket was submitted.
Please refer to this email for further details on this issue. If you require any further assistance please reach out on that particular ticket so that our team is able to assist you.
^TH
I am sorry to hear of the experience you've had with us.
After reviewing your query, I can see that our team has responded to you after your ticket was submitted.
Please refer to this email for further details on this issue. If you require any further assistance please reach out on that particular ticket so that our team is able to assist you.
^TH
Luno's reply06 May 2021, 13:19
Official
Hello Jan,
I am sorry to hear of the experience you've had with us.
After reviewing your query, I can see that our team has responded to you after your ticket was submitted.
Please refer to this email for further details on this issue. If you require any further assistance please reach out on that particular ticket so that our team is able to assist you.
^TH
I am sorry to hear of the experience you've had with us.
After reviewing your query, I can see that our team has responded to you after your ticket was submitted.
Please refer to this email for further details on this issue. If you require any further assistance please reach out on that particular ticket so that our team is able to assist you.
^TH