tR
thomas R
1 reviews | Active since Oct 2017
19 Apr 2021, 12:29
response absolutely misleading and not helpful
Again what a nonsensical reply. I never received a ticket number. Their reply shows that they have not read my text else they would have noticed that I multiple times tried to get help from the support team. The link provided only offers standard choices and does not offer anything to help me with. They hide and do not provide an email adsress or contact number. They promised a phone call and that also never happened Instead they have blocked my account for "security reasons" STAY AWAY FROM LUNO they act like a ****
Helpful (0)
Replies (2)0
Replies (2)
Luno's replyOfficial
19 Apr 2021, 13:07Hi Thomas,
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^AB
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^AB
Luno's reply19 Apr 2021, 13:07
Official
Hi Thomas,
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^AB
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^AB
Luno's replyOfficial
19 Apr 2021, 13:07Hi Thomas,
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^AB
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^AB
Luno's reply19 Apr 2021, 13:07
Official
Hi Thomas,
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^AB
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^AB