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Themba N
1 reviews | Active since Jul 2023
18 Oct 2023, 08:25
Refunds back the funds
Its been over three months since Luno closed my account due to capitec requested them to do that as one of the stockvel members complained as the coin we wanted to buy as group was never bought due to verification process took now,thier where suppose to refund that member R400 and send back R11600 till today they say capitec,capitec says Luno its been over 3 months my emails are been ignored now
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Replies (3)0
Replies (3)
Luno's replyOfficial
18 Oct 2023, 10:34Hi Themba,
Thanks for your response.
As previously mentioned and communicated with you, your ticket is currently with our specialized team and we are still waiting to hear back from the relevant parties before we can take any action.
I am sorry to hear that this situation has caused you frustration and I can assure you it is not our intention in the slightest.
Thanks for your understanding.
^ UG
Thanks for your response.
As previously mentioned and communicated with you, your ticket is currently with our specialized team and we are still waiting to hear back from the relevant parties before we can take any action.
I am sorry to hear that this situation has caused you frustration and I can assure you it is not our intention in the slightest.
Thanks for your understanding.
^ UG
Luno's reply18 Oct 2023, 10:34
Official
Hi Themba,
Thanks for your response.
As previously mentioned and communicated with you, your ticket is currently with our specialized team and we are still waiting to hear back from the relevant parties before we can take any action.
I am sorry to hear that this situation has caused you frustration and I can assure you it is not our intention in the slightest.
Thanks for your understanding.
^ UG
Thanks for your response.
As previously mentioned and communicated with you, your ticket is currently with our specialized team and we are still waiting to hear back from the relevant parties before we can take any action.
I am sorry to hear that this situation has caused you frustration and I can assure you it is not our intention in the slightest.
Thanks for your understanding.
^ UG
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Themba N's updateReviewer Update
18 Oct 2023, 11:26Its been too long and you,waiting for the of which they say their waiting for you
TN
Themba N's update18 Oct 2023, 11:26
Reviewer Update
Its been too long and you,waiting for the of which they say their waiting for you
TN
Themba N's updateReviewer Update
29 Oct 2023, 07:48Im not seeing your response nor change in this situation,it was easy to block the money whats hard to release it
TN
Themba N's update29 Oct 2023, 07:48
Reviewer Update
Im not seeing your response nor change in this situation,it was easy to block the money whats hard to release it