TN
Themba N
1 reviews | Active since Jul 2023
27 Nov 2023, 16:06
Refund
Please if theres someone who can help us ,help its now six month waiting for Luno to reverse our money.they just talk off backlog everyday and thier specialiast team,please theres anyone who can help me please help we really tired of this up and downs
Helpful (0)
Replies (8)0
Replies (8)
Luno's replyOfficial
27 Nov 2023, 16:27Hi Themba,
We're sincerely sorry to hear about your experience.
Due to the nature of your concern, we're regrettably, unable to discuss it on this platform, but we can confirm that the relevant team will update you via email regarding this matter as soon as they can.
We truly appreciate your continued patience and understanding.
^CP
We're sincerely sorry to hear about your experience.
Due to the nature of your concern, we're regrettably, unable to discuss it on this platform, but we can confirm that the relevant team will update you via email regarding this matter as soon as they can.
We truly appreciate your continued patience and understanding.
^CP
Luno's reply27 Nov 2023, 16:27
Official
Hi Themba,
We're sincerely sorry to hear about your experience.
Due to the nature of your concern, we're regrettably, unable to discuss it on this platform, but we can confirm that the relevant team will update you via email regarding this matter as soon as they can.
We truly appreciate your continued patience and understanding.
^CP
We're sincerely sorry to hear about your experience.
Due to the nature of your concern, we're regrettably, unable to discuss it on this platform, but we can confirm that the relevant team will update you via email regarding this matter as soon as they can.
We truly appreciate your continued patience and understanding.
^CP
TN
Themba N's updateReviewer Update
27 Nov 2023, 17:05Your relavant team doesnt respond to the emails and this is so frustraiting for stockvel.members especailly after capitec has fixed their mistakes,whats causing the delay
TN
Themba N's update27 Nov 2023, 17:05
Reviewer Update
Your relavant team doesnt respond to the emails and this is so frustraiting for stockvel.members especailly after capitec has fixed their mistakes,whats causing the delay
Luno's replyOfficial
27 Nov 2023, 20:31Hi Themba,
We completely understand and sincerely apologize for any inconvenience this may be causing.
As previously mentioned, due to the nature of your concern, we will not be able to discuss it on this platform.
We're unable to provide a timeframe in which our specialized team will be able to carry out the relevant actions and contact you however, we can assure you that they're working through the backlog as quickly as possible, and they will proceed with the required actions as soon as they are able to.
We kindly request your continued patience. The relevant team will contact you as soon as they've resolved this.
^CP
We completely understand and sincerely apologize for any inconvenience this may be causing.
As previously mentioned, due to the nature of your concern, we will not be able to discuss it on this platform.
We're unable to provide a timeframe in which our specialized team will be able to carry out the relevant actions and contact you however, we can assure you that they're working through the backlog as quickly as possible, and they will proceed with the required actions as soon as they are able to.
We kindly request your continued patience. The relevant team will contact you as soon as they've resolved this.
^CP
Luno's reply27 Nov 2023, 20:31
Official
Hi Themba,
We completely understand and sincerely apologize for any inconvenience this may be causing.
As previously mentioned, due to the nature of your concern, we will not be able to discuss it on this platform.
We're unable to provide a timeframe in which our specialized team will be able to carry out the relevant actions and contact you however, we can assure you that they're working through the backlog as quickly as possible, and they will proceed with the required actions as soon as they are able to.
We kindly request your continued patience. The relevant team will contact you as soon as they've resolved this.
^CP
We completely understand and sincerely apologize for any inconvenience this may be causing.
As previously mentioned, due to the nature of your concern, we will not be able to discuss it on this platform.
We're unable to provide a timeframe in which our specialized team will be able to carry out the relevant actions and contact you however, we can assure you that they're working through the backlog as quickly as possible, and they will proceed with the required actions as soon as they are able to.
We kindly request your continued patience. The relevant team will contact you as soon as they've resolved this.
^CP
TN
Themba N's updateReviewer Update
27 Nov 2023, 21:33So the 9 to 12 days was for what???.
TN
Themba N's update27 Nov 2023, 21:33
Reviewer Update
So the 9 to 12 days was for what???.
TN
Themba N's updateReviewer Update
28 Nov 2023, 00:53Luno your are ****ming people
1st you where blamming the bank for four months,now that the bank has done thier part you want to tell me about backlog.1st we bought xrps we all know the market was good and the money has made you profit but your retuning R12000 alone still the R12000 you suppose to return you want to take years.if it means we must write a petition against Luno we will do it,ive heard many complain about Luno never knew ill be your victim.
1st you where blamming the bank for four months,now that the bank has done thier part you want to tell me about backlog.1st we bought xrps we all know the market was good and the money has made you profit but your retuning R12000 alone still the R12000 you suppose to return you want to take years.if it means we must write a petition against Luno we will do it,ive heard many complain about Luno never knew ill be your victim.
TN
Themba N's update28 Nov 2023, 00:53
Reviewer Update
Luno your are ****ming people
1st you where blamming the bank for four months,now that the bank has done thier part you want to tell me about backlog.1st we bought xrps we all know the market was good and the money has made you profit but your retuning R12000 alone still the R12000 you suppose to return you want to take years.if it means we must write a petition against Luno we will do it,ive heard many complain about Luno never knew ill be your victim.
1st you where blamming the bank for four months,now that the bank has done thier part you want to tell me about backlog.1st we bought xrps we all know the market was good and the money has made you profit but your retuning R12000 alone still the R12000 you suppose to return you want to take years.if it means we must write a petition against Luno we will do it,ive heard many complain about Luno never knew ill be your victim.
TN
Themba N's updateReviewer Update
28 Nov 2023, 00:55Luno your are ****ming people taking advantage because your an online platform
1st you where blamming the bank for four months,now that the bank has done thier part you want to tell me about backlog.1st we bought xrps we all know the market was good and the money has made you profit but your retuning R12000 alone still the R12000 you suppose to return you want to take years.if it means we must write a petition against Luno we will do it,ive heard many complain about Luno never knew ill be your victim.we will do whatever it takes to get that money back even it means we all.write 30 members write a review we will.do..it
1st you where blamming the bank for four months,now that the bank has done thier part you want to tell me about backlog.1st we bought xrps we all know the market was good and the money has made you profit but your retuning R12000 alone still the R12000 you suppose to return you want to take years.if it means we must write a petition against Luno we will do it,ive heard many complain about Luno never knew ill be your victim.we will do whatever it takes to get that money back even it means we all.write 30 members write a review we will.do..it
TN
Themba N's update28 Nov 2023, 00:55
Reviewer Update
Luno your are ****ming people taking advantage because your an online platform
1st you where blamming the bank for four months,now that the bank has done thier part you want to tell me about backlog.1st we bought xrps we all know the market was good and the money has made you profit but your retuning R12000 alone still the R12000 you suppose to return you want to take years.if it means we must write a petition against Luno we will do it,ive heard many complain about Luno never knew ill be your victim.we will do whatever it takes to get that money back even it means we all.write 30 members write a review we will.do..it
1st you where blamming the bank for four months,now that the bank has done thier part you want to tell me about backlog.1st we bought xrps we all know the market was good and the money has made you profit but your retuning R12000 alone still the R12000 you suppose to return you want to take years.if it means we must write a petition against Luno we will do it,ive heard many complain about Luno never knew ill be your victim.we will do whatever it takes to get that money back even it means we all.write 30 members write a review we will.do..it
TN
Themba N's updateReviewer Update
28 Nov 2023, 08:40
Remove
Hi Themba,
Thank you for contacting us.
Our payments team is still processing the reversal and due to current backlogs, there is a slight delay.
Rest assured they are still diligently working on the task.
We will continue to provide you with updates as things move along.
Thanks for your continued patience and understanding.
Regards,
Nawaal
Luno Customer Success Team
Hi Themba,
Thank you for contacting us.
Our payments team is still processing the reversal and due to current backlogs, there is a slight delay.
Rest assured they are still diligently working on the task.
We will continue to provide you with updates as things move along.
Thanks for your continued patience and understanding.
Regards,
Nawaal
Luno Customer Success Team
TN
Themba N's update28 Nov 2023, 08:40
Reviewer Update
Remove
Hi Themba,
Thank you for contacting us.
Our payments team is still processing the reversal and due to current backlogs, there is a slight delay.
Rest assured they are still diligently working on the task.
We will continue to provide you with updates as things move along.
Thanks for your continued patience and understanding.
Regards,
Nawaal
Luno Customer Success Team
Hi Themba,
Thank you for contacting us.
Our payments team is still processing the reversal and due to current backlogs, there is a slight delay.
Rest assured they are still diligently working on the task.
We will continue to provide you with updates as things move along.
Thanks for your continued patience and understanding.
Regards,
Nawaal
Luno Customer Success Team
TN
Themba N's updateReviewer Update
28 Nov 2023, 15:44We now on months Six all.i get is apologies not returning our money
TN
Themba N's update28 Nov 2023, 15:44
Reviewer Update
We now on months Six all.i get is apologies not returning our money