1 reviews | Active since Dec 2016
Refund
Usdt was send from paxfull to the receiver and the receiver wallet So it auto went to contract Me and the receiver has send numerous emails .The receiver never recieved a confirmation email,sms to receive funds.
It is in a contract because it went by it self there . How do we been kept responsibility for the error it self. From 19 December 2022 I done a search and there is billions in the contract what and who it belongs to ,we dont know because we never send it there.
Paxful had banned me the moment the 1000$ come in and gave me option to make 1 transaction .The reason for banned is unknown since the acc was open 3 months ago on verification. I have been de*****ed form my funds
I have attached a document as well screen shot Please find it in order with comunication Send form Paxfull acc to Luno Sender usdt $1000 to Luno But instead it never landed in the wallet I send it landed in a fast forward contract None of the crypto wallet wants to assist me in recovering the $1000 How on earth do I know who the contract owner is since the system created and forward it self there . I've trace the wallet and the is billions un accounted for They refuse to assist me since 19December 2022 I have an email state that Luno can handle the wallet from Paxfull .Paxfull have banned me the moment the $1000 was in the wallet My daughter open an acc they banned her as well . Since the IP address is the same we use same wifi live in one house . My other daughter has an acc at Paxfull . She login in on my device she was also banned 2 days ago. I have send many emails to Luno on a daily basis Re: Re: Ticket nr. 542051 /542052 [#534545] [#294288] To paxfull as well
I'm sick and tired of their I want my money and it keeps climing interest. I have lost a lot since 19Decemner I want to be reimbursed for my pain and anxiety suffering
Thanks for reaching out to us and we are sorry to hear about your situation.
Based on the information received from you.
- You raised your query, which mentioned that you've recently sent USDT to your Luno wallet worth $10,000.
- You are currently requesting for these funds to be returned to be sent back to your USDT wallet
I would first like to address that USDT the cryptocurrency has been sent to your Luno wallet is not a supported cryptocurrency, and as a result, we can't access these funds and return them to you (see section 7 of our Terms of Use “Supported Cryptocurrencies” here). The funds are unfortunately lost.
There are two key factors that are responsible for this:
- The fact that cryptocurrency transactions are, by their nature, irreversible,
- and the way we store and ensure the security of Luno’s existing supported cryptocurrencies.
To retrieve unsupported cryptocurrencies, we would need to add support for that currency to Luno’s infrastructure. In addition to the prohibitive cost of doing so, this also poses a massive security risk for Luno and its customers, therefore, it's technically impossible to recover the funds.
At the moment, USDC, Chainlink and Uniswap are the only ERC20 tokens that our customers are able to receive. Our receive addresses are simple smart contracts designed to forward specific currencies to our internal wallets. You shouldn't think of your receive address as an externally-owned account.
You can read more about common accidental cryptocurrency sends here:https://www.luno.com/help/articles/***
We sympathise with your unfortunate situation, but as outlined in detail above, we are regrettably not in a position to assist you.
^ UG
Thanks for reaching out to us and we are sorry to hear about your situation.
Based on the information received from you.
- You raised your query, which mentioned that you've recently sent USDT to your Luno wallet worth $10,000.
- You are currently requesting for these funds to be returned to be sent back to your USDT wallet
I would first like to address that USDT the cryptocurrency has been sent to your Luno wallet is not a supported cryptocurrency, and as a result, we can't access these funds and return them to you (see section 7 of our Terms of Use “Supported Cryptocurrencies” here). The funds are unfortunately lost.
There are two key factors that are responsible for this:
- The fact that cryptocurrency transactions are, by their nature, irreversible,
- and the way we store and ensure the security of Luno’s existing supported cryptocurrencies.
To retrieve unsupported cryptocurrencies, we would need to add support for that currency to Luno’s infrastructure. In addition to the prohibitive cost of doing so, this also poses a massive security risk for Luno and its customers, therefore, it's technically impossible to recover the funds.
At the moment, USDC, Chainlink and Uniswap are the only ERC20 tokens that our customers are able to receive. Our receive addresses are simple smart contracts designed to forward specific currencies to our internal wallets. You shouldn't think of your receive address as an externally-owned account.
You can read more about common accidental cryptocurrency sends here:https://www.luno.com/help/articles/***
We sympathise with your unfortunate situation, but as outlined in detail above, we are regrettably not in a position to assist you.
^ UG
, it's definitely possible Luno can sort this out. The forwarder contract just needs a lot nudge, and since you've got all the TX details, support should be able to manuaally push the USDT to the account.
Luno developer has created the contract wallet
I'm tired of this why except usdt while you state luno can handle and keep the funds to make money with the intrest
, it's definitely possible Luno can sort this out. The forwarder contract just needs a lot nudge, and since you've got all the TX details, support should be able to manuaally push the USDT to the account.
Luno developer has created the contract wallet
I'm tired of this why except usdt while you state luno can handle and keep the funds to make money with the intrest