JL
Johan L
1 reviews | Active since Jun 2011
20 Feb 2026, 08:29
Rediculous fees!
Ridiculously high fees. I was charged 5% R1500 for buying xrp for 30k. On 1 transaction! That's not sustainable! Closing account immediately, and moving to another exchange.
And when you try contact them you Just get ai bots.
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Replies (1)
Luno's replyOfficial
23 Feb 2026, 18:40Hi Armand, we value your feedback and genuinely care about resolving any issues you may have. Luno will present you with a quoted exchange rate before the purchase is completed using the Instant Buy & Sell function. Kindly review our Luno Exchange fees on our web page for lower fees when trading instead of using the Instant Buy & Sell.
Please contact us at https://guide.luno.com/hc/requests/new with more details on this issue, and our support team will be happy to assist with resolving this matter! ^EM
Please contact us at https://guide.luno.com/hc/requests/new with more details on this issue, and our support team will be happy to assist with resolving this matter! ^EM
Luno's reply23 Feb 2026, 18:40
Official
Hi Armand, we value your feedback and genuinely care about resolving any issues you may have. Luno will present you with a quoted exchange rate before the purchase is completed using the Instant Buy & Sell function. Kindly review our Luno Exchange fees on our web page for lower fees when trading instead of using the Instant Buy & Sell.
Please contact us at https://guide.luno.com/hc/requests/new with more details on this issue, and our support team will be happy to assist with resolving this matter! ^EM
Please contact us at https://guide.luno.com/hc/requests/new with more details on this issue, and our support team will be happy to assist with resolving this matter! ^EM