Red Flag - Beware

I too, like the others that I see that have also complained, had my account at Luno closed, with no reason given and very little time to look for alternative solutions for my investment. To make matters worse, this was the second time that my account was forcibly closed, again with not reason given. The first time I thought someone had made an error, that surely a professional, legally registered entity wouldn't just close a long standing client's account, for absolutely no reason? At the end of the short notice period, (5 working days), true enough my account was closed and I had to go to great lengths to regain access to my funds. During this time, the markets were moving significantly, but I could not trade. Eventually they reinstated my account, again no apology or discussion of why I was put through that very negative experience, during which I lost money. I honestly thought that my reinstated account should be fine, someone had made a mistake and that it wouldn't happen again. However to be safe I opened an account with VALR (a great platform to use, very trust worthy - unlike Luno). I have traded significantly more there than Luno, as I have not trusted Luno following the forceful closure and loss of investment. My gut feeling about Luno was realized when once again out of the blue, another message is sent to me two weeks ago to close my account and move my investment within 5 working days, or go through the same drawn out process of having to reinstate my account in order to withdraw my funds. So I had to sell my crypto before they would again freeze the account. Once again no reasons given by Luno, I guess simply as there are no reasons to give. As with the advice given by the other account holders that have also been through this, PLEASE GUYS STAY AWAY FROM THIS PLATFORM - YOU WILL SEE LOTS OF 5 STARS FROM PEOPLE THAT MAY NOT AS YET HAVE BEEN PUT THROUGH THIS EXTREMELY UNPLEASANT EXPERIENCE, THERE WAS A TIME WHEN I TOO WOULD HAVE GIVEN THEM 5 STARS, BUT AT ANY POINT THEY CAN JUST TURN AROUND AND TELL YOU TO CLOSE YOUR ACCOUNT, AT WHICH POINT YOU WILL NOT HAVE ACCESS TO YOUR INVESTMENT UNTIL THEY MAKE YOU JUMP THROUGH A WHOLE BUNCH OF HOOPS TO GET YOUR OWN MONEY BACK! I WOULD LOVE TO SEE THEM LOSE THEIR LICENSE TO TRADE IN SOUTH AFRICA - THEY DON'T DESERVE TO BE HERE, IF THIS IS THE TYPE OF TREATMENT THEY PROVIDE. I will of course be taking this matter up directly with the Ombudsman of the Financial Services Board, as this is not how registered service provider would be allowed to treat their customers in this country. P.S. I don't need some A.I. response to my complaint telling me how sorry they are to hear my complaint. Thank you but no thanks. - I'm just getting the word out there as loudly as possible.