1 reviews | Active since Oct 2022
R20,000 Missing for Over 2 Weeks – No Resolution, Poor Support
I deposited R20,000 into my Luno account via instant PayShap more than two weeks ago, and to date the funds have still not reflected. Despite multiple follow-ups, submitting proof of payment, the UETR reference, and receiving countless generic replies from their support team, Luno has failed to resolve this issue.
Their so-called “instant” deposit method has cost me valuable market opportunities, and I’ve lost confidence in the platform. I’ve now formally escalated this matter to the FSCA and Ombudsman for Banking Services, and have demanded immediate action via their internal complaints process.
This level of service is unacceptable for a financial platform trusted to handle customer funds. I urge anyone considering Luno to think twice – when something goes wrong, you’re on your own.
Reference Number: #*** UETR Provided: ***A741FE097CB295C8F51F471 Amount: R20,000 Date of Deposit: 11/07/2025
If you're reading this, STAY AWAY FROM LUNO. There's many alternative platforms that operate much better, cleaner UX, better support and none of this nonsense.
They are robbing their clients blind.
If you're reading this, STAY AWAY FROM LUNO. There's many alternative platforms that operate much better, cleaner UX, better support and none of this nonsense.
They are robbing their clients blind.