Poor User Experience - Give the user control

Closing an account is painfully hard, they don't even have that option in my account settings. Now when I click on the help tab and search for an article on closing an account, and when i finally find it and proceed to continue with my request it logs a message 'We are having a connectivity issue' while I'm full-speed running WiFi. WHYYYYYYYYYYYYYYYYYYYYYYYY? are you making it sooooooo hard for the user to close an account