GF
G F
1 reviews | Active since Aug 2025
07 Aug 2025, 11:51
Poor support
7 days on same issue no clarity no explanation of when I will be able to by or sell again just messages saying sorry for the interruption contact us. customer support has left me hanging 2 days since the last reply very stressful and poor customer support. Other platforms have far better support
Helpful (0)
Replies (3)0
Replies (3)
Luno's replyOfficial
07 Aug 2025, 12:19Hi Gregory,
Thank you for reaching out.
We’ve reviewed your account and noted that you reported your device as lost. Since you have a positive wallet balance, we need to lock your account to help keep it secure.
Our security team will be contacting you for a second time, via phone call to verify your identity.
Thank you for your understanding.^RD
Thank you for reaching out.
We’ve reviewed your account and noted that you reported your device as lost. Since you have a positive wallet balance, we need to lock your account to help keep it secure.
Our security team will be contacting you for a second time, via phone call to verify your identity.
Thank you for your understanding.^RD
Luno's reply07 Aug 2025, 12:19
Official
Hi Gregory,
Thank you for reaching out.
We’ve reviewed your account and noted that you reported your device as lost. Since you have a positive wallet balance, we need to lock your account to help keep it secure.
Our security team will be contacting you for a second time, via phone call to verify your identity.
Thank you for your understanding.^RD
Thank you for reaching out.
We’ve reviewed your account and noted that you reported your device as lost. Since you have a positive wallet balance, we need to lock your account to help keep it secure.
Our security team will be contacting you for a second time, via phone call to verify your identity.
Thank you for your understanding.^RD
GF
G F's updateReviewer Update
07 Aug 2025, 13:20Thank you for you’re response I have had to leave work to journey to a place with cell phone reception already to receive a call after which I was told the matter would be handed to the relevant team I have to drive far
I live outside of reception and only have WiFi so I will drive again only for the call my phone and account is all in order other than the function of buying and selling
Pls can you deal with me on e mail so I can make a definitive appointment to be in cell reception to receive you’re call
I live outside of reception and only have WiFi so I will drive again only for the call my phone and account is all in order other than the function of buying and selling
Pls can you deal with me on e mail so I can make a definitive appointment to be in cell reception to receive you’re call
GF
G F's update07 Aug 2025, 13:20
Reviewer Update
Thank you for you’re response I have had to leave work to journey to a place with cell phone reception already to receive a call after which I was told the matter would be handed to the relevant team I have to drive far
I live outside of reception and only have WiFi so I will drive again only for the call my phone and account is all in order other than the function of buying and selling
Pls can you deal with me on e mail so I can make a definitive appointment to be in cell reception to receive you’re call
I live outside of reception and only have WiFi so I will drive again only for the call my phone and account is all in order other than the function of buying and selling
Pls can you deal with me on e mail so I can make a definitive appointment to be in cell reception to receive you’re call
Luno's replyOfficial
07 Aug 2025, 16:46Hi Gregory,
Thanks for your response.
We appreciate you getting back to us with your call availability.
We'll be sure to reach out to you via your support ticket.
Thanks for your response.
We appreciate you getting back to us with your call availability.
We'll be sure to reach out to you via your support ticket.
Luno's reply07 Aug 2025, 16:46
Official
Hi Gregory,
Thanks for your response.
We appreciate you getting back to us with your call availability.
We'll be sure to reach out to you via your support ticket.
Thanks for your response.
We appreciate you getting back to us with your call availability.
We'll be sure to reach out to you via your support ticket.