Poor response time from Luno support team in South Africa

I sent an email to *** on 11 Apr 2021 to de-activate the 2FA. I only received a response on 21 Apr 2021. It took the Luno support team in South Africa 8 working days to respond. This is very poor response time especially since they are part of a global organisation. By the way, they did not de-activate 2FA. If I respond today, I might get a response in 8 work days from today and in which time i would have missed out on buying opportunities. Come on Luno, improve your service levels. I am not the only one experiencing your poor SLA, have you not been reading the reviews from your customers. I get a day response from Gatehub. Luno is way behind on customer response TAT.