Poor Luno Support Money stuck in wallet

I recently made a trade on Luno. When I tried to withdraw funds from my wallet I had some issues with identifying my bank details where Luno required bank verification with a link to their support portal to submit. The problem is there is no place where one can submit these documents they require. The biggest frustration is the lack of support from there side when one has further requirements or request support. I've sent request to support email with no reply yet. They need to step up there support to keep up with client demand if they wish to remain as a valid Financial Services Provider.