NG
Nichola G
1 reviews | Active since Jan 2021
01 Feb 2021, 07:40
Poor customer support from Luno
I am unable to reset my password as my registed email is no longer valid. The reset pin is being sent to redundant email address. I have sent numerous requests for assistance. It is over two months now and still no reply. Really poor support from luno. And no telephone contact number.
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Luno's replyOfficial
01 Feb 2021, 12:52Hi,
We’re sorry to hear you haven’t been attended to yet. We can assure you that our support team is looking into this and that your money is safe. It is strongly advised to send only one ticket per request, as sending duplicates may cause our system to slow down. Thanks for your patience and understanding.
^TH
We’re sorry to hear you haven’t been attended to yet. We can assure you that our support team is looking into this and that your money is safe. It is strongly advised to send only one ticket per request, as sending duplicates may cause our system to slow down. Thanks for your patience and understanding.
^TH
Best regards,
Luno's reply01 Feb 2021, 12:52
Official
Hi,
We’re sorry to hear you haven’t been attended to yet. We can assure you that our support team is looking into this and that your money is safe. It is strongly advised to send only one ticket per request, as sending duplicates may cause our system to slow down. Thanks for your patience and understanding.
^TH
We’re sorry to hear you haven’t been attended to yet. We can assure you that our support team is looking into this and that your money is safe. It is strongly advised to send only one ticket per request, as sending duplicates may cause our system to slow down. Thanks for your patience and understanding.
^TH
Best regards,