1 reviews | Active since Nov 2024
Please dont use them.
I've had an account for years, recently I've started to feel uneasy with the amounts of crypto I had in an international account and decided to put about 1-2% into my luno account and spend maybe 10% of that now on xmas plans.
Guess what, cant withdrawl the money from the Luno account.. surprise right?
As soon as I try withdraw, I'm met with screen that says "Sorry for the interruption. We couldn't complete that action."
You then contact the support which is an ill equipped AI. But it does do something right and logs a ticket for you pretty quickly.
BUT
you never get contacted by said "support"
like at all.. just automated generic mails of Thanks for getting in touch.
Then silence...
cant call them, nothing, tried multiple request tickets from the AI ( only way )
Need the money now for stuff as planned now stuck...
Cant check if bank addresses are correct or anything because you can only check that in the non existent withdrawal process ( apparently, thats what is listed in their website) which I never even get to that screen.
Thank God, I played it safe with just 1-2% being put into Luno but its still a big amount I'm losing to this and now have to search for another exchange ( again ) to withdraw into a S.A Fiat account ..
But I guess that's the game right?
Error out withdrawals so that clients are forced to rebuy crypto to move somewhere else and the company scores on all the transaction fees it charges (which are more expensive) ....
Thank you for reaching out and for sharing your experience. I sincerely apologize for the frustration and inconvenience this has caused you.
I want to reassure you that your funds are secure and remain safe within your account. Upon reviewing your account, I can confirm that our specialized team identified a potential security concern and, as a precaution, temporarily locked the account to protect your funds.
To resolve this, we need to verify your identity to ensure you’re in full control of the account. I’ll personally be reaching out to you shortly to assist with the verification process and help unlock your account so you can start transacting again without further delay.
We deeply appreciate your patience and understanding as we prioritize the safety of your assets. ^RD
Thank you for reaching out and for sharing your experience. I sincerely apologize for the frustration and inconvenience this has caused you.
I want to reassure you that your funds are secure and remain safe within your account. Upon reviewing your account, I can confirm that our specialized team identified a potential security concern and, as a precaution, temporarily locked the account to protect your funds.
To resolve this, we need to verify your identity to ensure you’re in full control of the account. I’ll personally be reaching out to you shortly to assist with the verification process and help unlock your account so you can start transacting again without further delay.
We deeply appreciate your patience and understanding as we prioritize the safety of your assets. ^RD
I tried calling you now to assist with unlocking your account but was unfortunately unable to reach you.
To ensure we can move forward, I’ve sent you an email with the necessary steps to help resolve the issue and get your account unlocked.
Please review the email at your earliest convenience and follow the outlined steps. We’re looking forward to your response via email so we can assist you promptly ^RD
I tried calling you now to assist with unlocking your account but was unfortunately unable to reach you.
To ensure we can move forward, I’ve sent you an email with the necessary steps to help resolve the issue and get your account unlocked.
Please review the email at your earliest convenience and follow the outlined steps. We’re looking forward to your response via email so we can assist you promptly ^RD